OpenAI incident
Some users are experiencing increased latency and error rates in ChatGPT
OpenAI experienced a major incident on July 23, 2026 affecting ChatGPT Atlas and File uploads and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 23, 2026, 07:16 PM UTC
Status: Identified We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Affected components Connectors/Apps (Degraded performance) File uploads (Degraded performance) Search (Degraded performance) Image Generation (Degraded performance) GPTs (Degraded performance) Deep Research (Degraded performance) Compliance API (Degraded performance) Agent (Degraded performance) ChatGPT Work (Degraded performance) Codex in ChatGPT Desktop (Degraded performance) Login (Degraded performance) Voice mode (Degraded performance) Conversations (Degraded performance) Sites (Degraded performance) ChatGPT Atlas (Degraded performance)