Onspring experienced a major incident on October 1, 2025 affecting Instances and Formula Calculations and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2025, 04:04 PM UTC
Onspring's data processing (queue) service is experiencing issues at this time. Users may be experiencing temporary performance delays as a result. We are actively working towards providing a resolution as quickly as possible.
- investigating Oct 01, 2025, 04:05 PM UTC
We are continuing to investigate this issue.
- identified Oct 01, 2025, 08:48 PM UTC
A fix for the current data processing issue has been identified and is being prepared for deployment.
- monitoring Oct 01, 2025, 11:04 PM UTC
The fix has been implemented successfully and we're closely monitoring our data processing as it returns to stable operations. Thank you for your patience as we work through this matter.
- resolved Oct 02, 2025, 04:31 PM UTC
After monitoring overnight and this morning, our data processing service has resumed stable operations. We appreciate your patience as we worked through this matter.