OnSIP Outage History
OnSIP is up right nowPingoru has recorded 3 incidents for OnSIP: 2 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Minor September 2, 2026 Call Quality and Call Delivery Issues – OnSIP network
Started Sep 02, 2026, 04:17 PM UTC· resolved Sep 02, 2026, 04:17 PM UTC
- investigating Sep 02, 2026, 04:17 PM UTC
Some customers are experiencing call quality and call delivery issues due to a network problem with ISPs outside of the OnSIP network. OnSIP engineers are attempting to route around the problem as best as possible.
- resolved Sep 03, 2026, 01:22 PM UTC
There are no network alerts at this time. If you are experiencing any issues or have any questions, please create a support ticket or call our support team at 1-800-801-3381.
Minor March 5, 2026 Network Alert – OnSIP network
Started Mar 05, 2026, 12:40 PM UTC· resolved Mar 05, 2026, 12:40 PM UTC
- investigating Mar 05, 2026, 12:40 PM UTC
We are aware of a possible problem with the OnSIP service. We are investigating and will update with details as soon as they are available.
- monitoring Mar 05, 2026, 12:40 PM UTC
We have had to take down our Polycom and Poly provisioning due to emergency maintenance. Polycom phones attempting to provision will fail. All other supported phone manufacturers should work as expected. Update 12/18/25 10:03 AM: We continue to work on the issue and expect to have the Polycom provisioning server back online within 24 hours.
- monitoring Mar 05, 2026, 12:40 PM UTC
We are currently experiencing an outage and customers may have difficulty making and receiving calls. Customers will also experience difficulty logging into app.onsip.com and the mobile app. Update: 2:12 PM Eastern. We are currently stable. We will be dispatching a team to do maintenance at 5pm Eastern and customers may experience instability while we do that work. Update: 2:42 PM. We have experienced a regression. You may not be able to log into app.onsip.com nor the web app. Update: 9:30 PM. We have corrected the issue which was causing the outage. We expect that everything should be resolved now. If you continue to experience issues, please contact our support team.
Minor April 17, 2025 Network Alert – OnSIP network
Started Apr 17, 2025, 06:10 PM UTC· resolved Apr 17, 2025, 06:10 PM UTC
- investigating Apr 17, 2025, 06:10 PM UTC
June 19, 2024 We are aware of a possible problem with the OnSIP service. We are investigating and will update with details as soon as they are available. Please reach out to our support team via email ( [email protected] ) or visit https://team.onsip.com/ Update 13:33 EST: Some customers are experiencing sporadic problems with inbound calling involving queues. Update 13:36 EST: The earlier issue with inbound calling has been resolved. If you are still experiencing service problems, please contact our support team at (800) 801-3381 or [email protected].