OnPage experienced a major incident on September 11, 2026 affecting Management Portal and Events API and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2026, 06:21 PM UTC
We are currently investigating a system-wide issue affecting the sending and receiving of OnPage messages. Our engineering team is actively working to identify and resolve the issue. We will provide additional updates as more information becomes available.
- identified Sep 11, 2026, 06:44 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 11, 2026, 06:45 PM UTC
We have identified the cause of the issue affecting the sending and receiving of OnPage messages. Our engineering team is actively working to implement a fix and restore normal service.
- monitoring Sep 11, 2026, 06:46 PM UTC
A fix has been implemented, and OnPage messaging services are recovering. We are actively monitoring the system to ensure messages are sending and receiving normally.
- resolved Sep 11, 2026, 06:48 PM UTC
The issue affecting the sending and receiving of OnPage messages has been resolved. All services are operating normally. We apologize for the disruption and appreciate your patience while our team worked to resolve the issue.