OnPage incident
OnPage Message Delivery and Acknowledgment — Incident Updates
OnPage experienced a major incident on September 23, 2026 affecting Management Portal and Events API and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 09:12 PM UTC
We are currently investigating an issue causing delays in the receipt and acknowledgment of OnPage messages. Our team is actively working to identify the cause and assess the impact. We will provide additional updates as more information becomes available.
- identified Sep 23, 2026, 09:51 PM UTC
We have identified the cause of the delays affecting the receipt and acknowledgment of OnPage messages. Our team is working to implement corrective measures and restore normal message processing as quickly as possible.
- identified Sep 23, 2026, 09:52 PM UTC
We have identified the cause of the delays affecting the receipt and acknowledgment of OnPage messages. Our team is working to implement corrective measures and restore normal message processing as quickly as possible.
- monitoring Sep 23, 2026, 09:52 PM UTC
The corrective measures have been implemented, and message processing has returned to normal. We are actively monitoring the system to confirm that message receipt and acknowledgment remain stable.
- resolved Sep 24, 2026, 12:21 AM UTC
The issue causing delays in the receipt and acknowledgment of OnPage messages has been resolved. Message processing has returned to normal, and we have completed our monitoring period without further issues.