Oneytrust experienced a minor incident on July 24, 2026 affecting Smart Journey and Smart Decision and 1 more component, lasting –. The incident has been resolved; the full update timeline is below.
Affected components
Smart JourneySmart DecisionSmart IdDigital ReviewPortal
Update timeline
- resolved Jul 24, 2026, 07:41 AM UTC
Status: Resolved Between 9:41 and 9:46, all the calls returned an HTTP 499 response due to request timeouts. As a result, some clients may not have received the scoring result within the expected timeframe. Affected components Smart Journey (Operational) Portal (Operational) Smart Id (Operational) Smart Decision (Operational) Digital Review (Operational)