OneTrust experienced a major incident on April 16, 2026, lasting 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 16, 2026, 04:00 PM UTC
Between 1 5:46 UTC and 16:00 UTC on 16 April 2026, customers hosted within the APP-APAC production environment may have experienced issues affecting Consent Management, the HA Profiles API, and the HA Preference Center. During this period, customers may have observed failures, including: Consent Management Inability to create a preference center Failed authentication token requests, rendering customers unable to use any of the main application APIs Inability to verify the status of recent transactions for receipts Non-functional endpoint for /api/consentmanager/v1/datasubjects Non-functional endpoint for /api/consentmanager/v1/datasubjects/profiles Privacy Management One of the following failures will start occurring, and the API will not function: /rest/api/preferences/v3/datasubjects/profile /rest/api/preferences/v3/datasubject-profiles Corrective actions have now been deployed and, following a period of monitoring, we have confirmed that service has stabilised and the incident is resolved. If you are continuing to experience issues, please contact Support and quote IM-1476. A root cause analysis is now underway, and an RCA will be provided once that investigation is complete.