OneTrust incident

IM-1472[Continued] - Privacy Rights Automation Dashboards Service Degradation

Minor Resolved View vendor source →

OneTrust experienced a minor incident on April 17, 2026, lasting 3d 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 07:30 AM UTC
Resolved
Apr 20, 2026, 10:45 AM UTC
Duration
3d 3h
Detected by Pingoru
Apr 17, 2026, 07:30 AM UTC

Update timeline

  1. investigating Apr 17, 2026, 07:30 AM UTC

    Following the recent incident resolution, our backend teams have identified that a reporting lag still persists. Our engineering team is actively investigating and working to reduce the remaining lag in the environment. Users will still continue to see data freshness Issues on DSAR Dashboards and Reports. The impact is currently limited to users accessing the service through the APP environment. We will continue to provide updates as progress is made.

  2. resolved Apr 20, 2026, 10:45 AM UTC

    Corrective actions have been deployed, and after a period of monitoring, we've confirmed that the processing lag has decreased to minimal levels, and the incident has been resolved. If you are still experiencing issues, please contact our support teams quoting IM-1472. Root cause analysis investigations have been initiated, and an RCA will be provided.