OneTrust incident

IM-1490 - Insights & Reporting Service Degradation

Major Resolved View vendor source →

OneTrust experienced a major incident on April 27, 2026, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 06:07 PM UTC
Resolved
Apr 27, 2026, 06:45 PM UTC
Duration
38m
Detected by Pingoru
Apr 27, 2026, 06:07 PM UTC

Update timeline

  1. investigating Apr 27, 2026, 06:07 PM UTC

    We are currently investigating an issue impacting the Insights & Reporting Dashboards service. Customers may experience the following: Inability to access reports/dashboards from the Reporting Module screens Failures in exporting scheduled reports Delays in the module data being reflected in reports/dashboards This issue is related to an ongoing incident with our upstream data processing provider (Databricks), which is currently reporting service disruption on their status page.

  2. resolved Apr 27, 2026, 06:45 PM UTC

    The issue impacting the Insights & Reporting Dashboards service has been resolved. Customers should now be able to access reports and dashboards as expected, with scheduled exports and data updates operating normally. This issue was related to a disruption affecting a third-party data processing service. The service has now recovered, and we have confirmed normal functionality across impacted environments. If you are still experiencing issues, please contact our support teams quoting IM-1490 . Root cause analysis investigations have been initiated, and an RCA will be provided.