OneTrust incident

[IM-1510] Assessment launch option is missing from both the Inventory Assessment and Vendor Records context menus

Notice Resolved View vendor source →

OneTrust experienced a notice incident on May 5, 2026, lasting 8d 23h. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 12:00 PM UTC
Resolved
May 14, 2026, 11:00 AM UTC
Duration
8d 23h
Detected by Pingoru
May 05, 2026, 12:00 PM UTC

Update timeline

  1. identified May 05, 2026, 12:00 PM UTC

    We have received multiple reports from users with behaviour that matches a known defect. This behaviour will be corrected in version 202605.1.0. Until this time, please review the following details on this Known Defect: Impacted users may notice that the option to launch an assessment is no longer available from the following modules: Data Mapping: Within an inventory record when accessing the context menu (three‑dot menu). This can be found in Data Mapping > Processing Activities > Assessments. Third-Party Risk Management: Within the Vendor records when accessing the context menu (three‑dot menu). Workaround While we work to implement a fix for this issue, we recommend users launch assessments either from the Inventory list view or from the Details tab of the relevant inventory record. Further information on this Known Defect can be found inside our Known Defect Database here: [DM] Known Defect: Assessment launch option is missing from both the Inventory Assessment and Vendor Records context menus | MyOneTrust

  2. resolved May 14, 2026, 11:00 AM UTC

    Due to the number of reports we received, the priority of the developed fix was increased. We can now confirm that this behaviour has been resolved following the deployment of build version 202604.2.6. If you continue to experience issues, please contact our Support team quoting IM‑1510 so we can review your case. Root cause analysis investigations have been initiated, and an RCA will be provided.