OneTrust incident

IM-1517 - Consent & Preferences Service Outage

Major Resolved View vendor source →

OneTrust experienced a major incident on May 21, 2026, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 01:36 PM UTC
Resolved
May 21, 2026, 02:32 PM UTC
Duration
56m
Detected by Pingoru
May 21, 2026, 01:36 PM UTC

Update timeline

  1. investigating May 21, 2026, 01:36 PM UTC

    We’ve identified an issue affecting Consent Receipt processing, where API calls from customer workflows and integrations (including CMP-configured websites and SDKs) are failing. As a result, workflows attempting to retrieve Data Subject (DS) details via the Consent Receipt service may not complete successfully. We are actively investigating the issue and will provide a further update as soon as more information is available.

  2. resolved May 21, 2026, 02:32 PM UTC

    Corrective actions have been deployed, and after a period of monitoring, we've confirmed resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-1517 . Root cause analysis investigations have been initiated, and an RCA will be provided.