OneTrust experienced a major incident on June 3, 2026, lasting 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 03, 2026, 07:46 AM UTC
Between 07:33 UTC and 07:46 UTC, customers may have experienced issues accessing the Preference Center within the APP production environment. During this time, Consent APIs may also have been impacted. Corrective actions have been implemented, and service stability has been restored. Engineering teams are conducting further investigation into the underlying platform behaviour observed during the event. If you continue to experience issues, please contact our Support team quoting IM ‑1532 . Root cause analysis investigations have been initiated, and an RCA will be provided.