OneTrust incident

IM-1545 - Consent Preference Centre Service Outage

Major Resolved View vendor source →

OneTrust experienced a major incident on June 18, 2026, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 02:30 PM UTC
Resolved
Jun 18, 2026, 02:55 PM UTC
Duration
24m
Detected by Pingoru
Jun 18, 2026, 02:30 PM UTC

Update timeline

  1. resolved Jun 18, 2026, 02:55 PM UTC

    Between 14:30 and 14:55 UTC, customers in the APP‑UK environment may have observed issues loading the Consent Preference Centre portal. The issue has been mitigated, and normal service has been restored. If you are still experiencing any issues, please contact our Support team and reference IM‑1545 so we can review your case promptly. A root cause analysis (RCA) is currently underway, and a further update will be provided once this has been completed.