OneTrust experienced a major incident on July 3, 2026, lasting 19m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 03, 2026, 01:27 PM UTC
We've identified an issue affecting Consent Receipt processing and DSAR request submissions within the APP-JP environment. Users may experience: Consent Receipts Failures of Consent receipt calls from the customer API workflow. Failures of Consent receipt calls from CMP configured websites & SDKs. DSAR Failures of request submission or delays in creating the submitted request Failures in accessing the data subject portal and webform Our teams are investigating, and an update will be provided as soon as possible.
- resolved Jul 03, 2026, 01:47 PM UTC
Corrective actions have been deployed, and after a period of monitoring, we've confirmed resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM -1570. Root cause analysis investigations have been initiated, and an RCA will be provided.