OneTrust experienced a major incident on July 7, 2026, lasting 19m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 07, 2026, 10:33 AM UTC
We are currently investigating an issue affecting multiple services within the UAT environment following the disconnection of several system monitoring components. Potential Impact Consent Receipts Customers may experience failures when retrieving Consent Receipt details through API integrations. Consent Receipt retrieval requests from CMP-configured websites and SDK implementations may also be unsuccessful. DSAR Submission of Data Subject Requests (DSARs) may fail or experience delays. Users may encounter issues accessing the Data Subject Request Portal and associated webforms. This may result in delays to request processing timelines. Preference Centre Preference Centre portals may be unavailable or fail to load for end users. Our teams are actively investigating the issue and working to restore normal service. We will provide further updates as soon as more information becomes available.
- resolved Jul 07, 2026, 10:53 AM UTC
Corrective actions have been deployed, and after a period of monitoring, we've confirmed resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-1573 . Root cause analysis investigations have been initiated, and an RCA will be provided.