OneTrust experienced a major incident on July 15, 2026, lasting 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 15, 2026, 03:25 PM UTC
We are currently investigating an issue affecting multiple services within the APP-UK environment following the disconnection of several system monitoring components. Potential Impact Consent Receipts Customers may experience failures when retrieving Consent Receipt details through API integrations. Consent Receipt retrieval requests from CMP-configured websites and SDK implementations may also be unsuccessful. DSAR Submission of Data Subject Requests (DSARs) may fail or experience delays. Users may encounter issues accessing the Data Subject Request Portal and associated webforms. This may result in delays to request processing timelines. We’re investigating the issue and will provide an update as soon as possible.
- resolved Jul 15, 2026, 03:44 PM UTC
Corrective actions have been completed, and we confirm that the customer impact has been mitigated. If you continue to experience issues, please contact our Support team quoting IM ‑1585 so we can review your case. Root cause analysis investigations have been initiated, and an RCA will be provided.