OneTrust incident

IM-1636 - Issues with Single Sign-On (SSO) Authentication

Major Resolved View vendor source →

OneTrust experienced a major incident on August 11, 2026, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 02:51 PM UTC
Resolved
Aug 11, 2026, 04:09 PM UTC
Duration
1h 17m
Detected by Pingoru
Aug 11, 2026, 02:51 PM UTC

Update timeline

  1. investigating Aug 11, 2026, 02:51 PM UTC

    We are investigating an issue affecting authentication for some customers in the UAT and UAT-DE environments. Affected users may be unable to access the platform when attempting to sign in using Single Sign-On (SSO). Our engineering teams are actively investigating the issue to determine the underlying cause and identify a resolution. We will provide further updates as more information becomes available.

  2. identified Aug 11, 2026, 03:20 PM UTC

    Our engineering teams have identified the underlying cause of the Single Sign-On (SSO) authentication issue affecting the UAT and UAT-DE environments and are actively working on a resolution. We are currently validating the corrective actions required to restore normal service and will provide a further update once implementation plans have been confirmed. We apologise for the continued disruption and appreciate your patience while we work to resolve this issue.

  3. resolved Aug 11, 2026, 04:09 PM UTC

    Corrective actions have been deployed, and we confirm that the customer impact has been mitigated. If you continue to experience issues, please contact our Support team quoting IM ‑1636 so we can review your case. Root cause analysis investigations have been initiated, and an RCA will be provided.