OneCall NZ Outage History
OneCall NZ is up right nowPingoru has recorded 13 incidents for OneCall NZ: 1 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 519 (0%) |
Incidents, newest first
Notice April 7, 2026 Loss of phone services 58m Voice
Started Apr 07, 2026, 08:16 PM UTC· resolved Apr 07, 2026, 09:15 PM UTC
- investigating Apr 07, 2026, 08:16 PM UTC
Our phone service provider has reported an outage — we're monitoring the situation and will update as we know more.
- monitoring Apr 07, 2026, 08:34 PM UTC
Update - The issue has been resolved. Our team will keep a close eye on things to make sure everything stays stable. Thank you for your patience!
- resolved Apr 07, 2026, 11:38 PM UTC
This incident has been resolved.
Major August 5, 2025 Partial Outage of Phone and Internet Services 18h 35m Voice, Connectivity
Started Aug 05, 2025, 03:39 AM UTC· resolved Aug 05, 2025, 10:15 PM UTC
- investigating Aug 05, 2025, 03:39 AM UTC
Some customers are experiencing outage with phone and internet systems. This includes these services going offline entirely in some cases. We are awaiting resolution from our upstream service provider.
- monitoring Aug 05, 2025, 07:56 PM UTC
Our service provider has advised services are now online and are monitoring state of services until they are confirmed stable.
- resolved Aug 05, 2025, 10:15 PM UTC
This incident has been resolved.
Critical March 14, 2025 Voice Outage 3h 55m Voice
Started Mar 14, 2025, 12:12 AM UTC· resolved Mar 14, 2025, 04:08 AM UTC
- investigating Mar 14, 2025, 12:12 AM UTC
Our upstream provider is experiencing a voice outage, all voice services are impacted, engineers are investigating.
- identified Mar 14, 2025, 01:07 AM UTC
Services are being restored. Registrations and calling may still be impacted while the voice platform is brought back up.
- monitoring Mar 14, 2025, 03:02 AM UTC
Services are now back up and under observation
- resolved Mar 14, 2025, 04:08 AM UTC
Services are now Resolved
Major February 4, 2025 Voice Platform Outage 1d Voice
Started Feb 04, 2025, 05:30 AM UTC· resolved Feb 05, 2025, 06:14 AM UTC
- investigating Feb 04, 2025, 05:30 AM UTC
Our upstream provider is currently experiencing a database outage which is affecting customers on the OneCall Voice Platform. We are working with our upstream provider on restoring services.
- investigating Feb 04, 2025, 05:31 AM UTC
We are continuing to investigate this issue.
- monitoring Feb 04, 2025, 06:58 AM UTC
Monitoring - Services have been restored. We are working with our vendor to understand the cause of the outage.
- resolved Feb 05, 2025, 06:14 AM UTC
This incident has been resolved.
Critical December 16, 2024 Phone Outage 13h 59m Voice
Started Dec 16, 2024, 05:29 AM UTC· resolved Dec 16, 2024, 07:28 PM UTC
- investigating Dec 16, 2024, 05:29 AM UTC
There is currently an outage affecting all voice customers, we are working with the vendor to find the cause.
- investigating Dec 16, 2024, 05:36 AM UTC
There is currently an outage affecting all voice customers, we are working with the vendor to find the cause.
- monitoring Dec 16, 2024, 06:50 AM UTC
Phone services are now operational. We are currently working with the vendor to implement a permanent fix.
- resolved Dec 16, 2024, 07:28 PM UTC
This incident has been resolved.