OneCall NZ incident

Partial Outage of Phone and Internet Services

Major Resolved View vendor source →

OneCall NZ experienced a major incident on August 5, 2025 affecting Voice and Connectivity, lasting 18h 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 03:39 AM UTC
Resolved
Aug 05, 2025, 10:15 PM UTC
Duration
18h 35m
Detected by Pingoru
Aug 05, 2025, 03:39 AM UTC

Affected components

VoiceConnectivity

Update timeline

  1. investigating Aug 05, 2025, 03:39 AM UTC

    Some customers are experiencing outage with phone and internet systems. This includes these services going offline entirely in some cases. We are awaiting resolution from our upstream service provider.

  2. monitoring Aug 05, 2025, 07:56 PM UTC

    Our service provider has advised services are now online and are monitoring state of services until they are confirmed stable.

  3. resolved Aug 05, 2025, 10:15 PM UTC

    This incident has been resolved.