OnceHub Outage History
OnceHub is up right nowPingoru has recorded 231 incidents for OnceHub: 97 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 81 of 720 (11%) |
| May 2026 | 2 | 591 of 744 (79%) |
| June 2026 | 34 | 73 of 720 (10%) |
| July 2026 | 3 | 3 of 744 (0%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 3 | 13 of 720 (2%) |
| October 2026 | 0 | 0 of 592 (0%) |
Incidents, newest first
Minor January 17, 2025 We wanted to inform you about a recent issue affecting the rescheduling process for bookings with approval 2h 59m Booking Pages (ScheduleOnce)
Started Jan 17, 2025, 07:48 AM UTC· resolved Jan 17, 2025, 10:47 AM UTC
- investigating Jan 17, 2025, 07:48 AM UTC
INCIDENT DETECTED: We wanted to inform you about a recent issue affecting the rescheduling process for bookings with approval. Customers may encounter a "Temporary connection error" when canceling and rescheduling bookings. We have identified the cause of the issue, and our development team is actively working on a fix. We apologize for any inconvenience caused and appreciate your patience. For further assistance, please contact us at [email protected].
- resolved Jan 17, 2025, 10:47 AM UTC
INCIDENT RESOLVED: The issue causing a "Temporary connection error" for customers rescheduling bookings with approval and group sessions, specifically for users connected to Google Calendar has now been resolved. If you continue to face issues, please contact us at [email protected] for further assistance
Minor January 15, 2025 We have received reports of Zaps not triggering 36m User Application
Started Jan 15, 2025, 01:49 PM UTC· resolved Jan 15, 2025, 02:26 PM UTC
- investigating Jan 15, 2025, 01:49 PM UTC
ISSUE DETECTED: We have received reports of Zaps not triggering. Our team is actively investigating and we will provide further updates as they become available.
- resolved Jan 15, 2025, 02:26 PM UTC
ISSUE RESOLVED: We have resolved the issue preventing Zaps from triggering. Any missed Zapier triggers will fire over time, after being processed. If you continue to face issues, please contact us at [email protected] for further assistance.
Minor January 14, 2025 We are currently experiencing issues sending booking confirmation and reminder notifications to both customers and users 3h 14m Booking Pages (ScheduleOnce)
Started Jan 14, 2025, 11:30 PM UTC· resolved Jan 15, 2025, 02:44 AM UTC
- investigating Jan 14, 2025, 11:30 PM UTC
ISSUE DETECTED: We are currently experiencing issues sending booking confirmation and reminder notifications to both customers and users. Our team is actively investigating and working towards resolving this on priority. We will provide further updates as they become available.
- monitoring Jan 15, 2025, 02:25 AM UTC
INCIDENT UPDATE: We are still experiencing issues with sending booking confirmation and reminder notifications to both customers and users. Our team is actively working on a resolution. We will provide further updates as soon as they become available.
- resolved Jan 15, 2025, 02:44 AM UTC
ISSUE RESOLVED: The issue that prevented booking confirmation and reminder notifications from being sent to customers and users has now been resolved. All notifications should now function as expected and all pending notifications have also been successfully sent. If you experience any further issues, please don't hesitate to reach out to our support team at [email protected].
Minor December 3, 2024 We experienced an issue that prevented clients from submitting responses in our ChatOnce and FormOnce products between 8:08 PM and 8:40 PM E – Chatbots
Started Dec 03, 2024, 01:56 AM UTC· resolved Dec 03, 2024, 01:56 AM UTC
- resolved Dec 03, 2024, 01:56 AM UTC
Incident Update: We experienced an issue that prevented clients from submitting responses in our ChatOnce and FormOnce products between 8:08 PM and 8:40 PM EST. This issue has been fully resolved. If you encounter any further difficulties, please don't hesitate to contact our support team at [email protected].
Minor November 25, 2024 We wanted to inform you about a recent issue with the sign-in and sign-out process, which occurred between 2:48 AM EST and 3:03 AM EST – Third Party Integrations
Started Nov 25, 2024, 08:20 AM UTC· resolved Nov 25, 2024, 08:20 AM UTC
- resolved Nov 25, 2024, 08:20 AM UTC
INCIDENT UPDATE: We wanted to inform you about a recent issue with the sign-in and sign-out process, which occurred between 2:48 AM EST and 3:03 AM EST. This issue has now been fully resolved.We apologize for any inconvenience caused and appreciate your understanding. If you experience any further issues or have any questions, please don’t hesitate to contact us at [email protected].
Minor November 12, 2024 The intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars has been resolved – Booking Pages (ScheduleOnce)
Started Nov 12, 2024, 05:15 AM UTC· resolved Nov 12, 2024, 05:15 AM UTC
- resolved Nov 12, 2024, 05:15 AM UTC
ISSUE RESOLVED: The intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars has been resolved. Users may have experienced delays between 3:02 AM UTC and 4:51 AM UTC. Services are now fully operational, and no further issues have been reported. Thank you for your patience and understanding.
Minor November 12, 2024 We are currently experiencing an intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O36 – Booking Pages (ScheduleOnce)
Started Nov 12, 2024, 05:01 AM UTC· resolved Nov 12, 2024, 05:01 AM UTC
- postmortem Nov 12, 2024, 05:01 AM UTC
ISSUE DETECTED: We are currently experiencing an intermittent issue affecting the loading of available timeslots on Booking pages connected to Microsoft O365 calendars. Users may encounter delays or errors when attempting to view or select timeslots. The issue began around 10:15 PM EST. Our team is actively investigating, and we will provide updates as more information becomes available. Thank you for your patience.
Minor November 3, 2024 The issue with KnowledgeOwl that was causing our support center to not load is now resolved – OnceHub Website
Started Nov 03, 2024, 02:07 AM UTC· resolved Nov 03, 2024, 02:07 AM UTC
- resolved Nov 03, 2024, 02:07 AM UTC
ISSUE RESOLVED: The issue with KnowledgeOwl that was causing our support center to not load is now resolved. Our support center (http://help.oncehub.com) is now up and running. If you are still experiencing any issues, please reach out to us at [email protected]
Minor November 3, 2024 KnowledgeOwl is currently down due to which our Support center :http://help.oncehub.com is inaccessible for approx 1hr – OnceHub Website
Started Nov 03, 2024, 01:17 AM UTC· resolved Nov 03, 2024, 01:17 AM UTC
- postmortem Nov 03, 2024, 01:17 AM UTC
INCIDENT REPORT: KnowledgeOwl is currently down due to which our Support center :http://help.oncehub.com is inaccessible for approx 1hr. As a result, our help articles may not load for our Users. We are looking into this and will post further updates as it become available.
Major October 29, 2024 We've identified an issue that prevents customers from interacting with our routing forms and chatbots 3m Chatbots
Started Oct 29, 2024, 08:20 PM UTC· resolved Oct 29, 2024, 08:24 PM UTC
- investigating Oct 29, 2024, 08:20 PM UTC
ISSUE DETECTED: We've identified an issue that prevents customers from interacting with our routing forms and chatbots. We are working to restore functionality and will post further updates as they become available.
- resolved Oct 29, 2024, 08:24 PM UTC
ISSUE RESOLVED: The issue preventing customers from interacting with our routing forms and chatbots has been resolved. If you continue to face the issue, please contact us at [email protected] for further assistance.