OnceHub incident
We wanted to inform you about a recent issue affecting the rescheduling process for bookings with approval
OnceHub experienced a minor incident on January 17, 2025 affecting Booking Pages (ScheduleOnce), lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 17, 2025, 07:48 AM UTC
INCIDENT DETECTED: We wanted to inform you about a recent issue affecting the rescheduling process for bookings with approval. Customers may encounter a "Temporary connection error" when canceling and rescheduling bookings. We have identified the cause of the issue, and our development team is actively working on a fix. We apologize for any inconvenience caused and appreciate your patience. For further assistance, please contact us at [email protected].
- resolved Jan 17, 2025, 10:47 AM UTC
INCIDENT RESOLVED: The issue causing a "Temporary connection error" for customers rescheduling bookings with approval and group sessions, specifically for users connected to Google Calendar has now been resolved. If you continue to face issues, please contact us at [email protected] for further assistance