OnceHub incident

We are currently experiencing issues sending booking confirmation and reminder notifications to both customers and users

Minor Resolved View vendor source →

OnceHub experienced a minor incident on January 14, 2025 affecting Booking Pages (ScheduleOnce), lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2025, 11:30 PM UTC
Resolved
Jan 15, 2025, 02:44 AM UTC
Duration
3h 14m
Detected by Pingoru
Jan 14, 2025, 11:30 PM UTC

Affected components

Booking Pages (ScheduleOnce)

Update timeline

  1. investigating Jan 14, 2025, 11:30 PM UTC

    ISSUE DETECTED: We are currently experiencing issues sending booking confirmation and reminder notifications to both customers and users. Our team is actively investigating and working towards resolving this on priority. We will provide further updates as they become available.

  2. monitoring Jan 15, 2025, 02:25 AM UTC

    INCIDENT UPDATE: We are still experiencing issues with sending booking confirmation and reminder notifications to both customers and users. Our team is actively working on a resolution. We will provide further updates as soon as they become available.

  3. resolved Jan 15, 2025, 02:44 AM UTC

    ISSUE RESOLVED: The issue that prevented booking confirmation and reminder notifications from being sent to customers and users has now been resolved. All notifications should now function as expected and all pending notifications have also been successfully sent. If you experience any further issues, please don't hesitate to reach out to our support team at [email protected].