Omnisend incident

Facebook Custom Audiences are not syncing contacts to Facebook

Minor Resolved View vendor source →

Omnisend experienced a minor incident on September 9, 2024 affecting Integrations, lasting 7h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2024, 11:07 AM UTC
Resolved
Sep 09, 2024, 07:06 PM UTC
Duration
7h 58m
Detected by Pingoru
Sep 09, 2024, 11:07 AM UTC

Affected components

Integrations

Update timeline

  1. investigating Sep 09, 2024, 11:07 AM UTC

    Since ~6AM (Vilnius time) Meta is returning an error when we try to sync contacts to audiences. Merchants still can set up syncs, create audiences in Omnisend.

  2. investigating Sep 09, 2024, 12:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 09, 2024, 12:40 PM UTC

    We are continuing to investigate this issue.

  4. identified Sep 09, 2024, 02:26 PM UTC

    We found a potential issue, and have opened a ticket for Facebooks and provided all the details.

  5. resolved Sep 09, 2024, 07:06 PM UTC

    This incident has been resolved.