Omnisend experienced a critical incident on June 12, 2025 affecting Email and Shopify and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 07:28 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 12, 2025, 07:41 PM UTC
Google Cloud Tech IRT confirmed recovery in most regions; ETA for full recovery ~15 minutes.
- identified Jun 12, 2025, 07:43 PM UTC
UI still doesn't work. Waiting for full recovery
- monitoring Jun 12, 2025, 07:45 PM UTC
UI still doesn't work. Waiting for full recovery
- monitoring Jun 12, 2025, 07:59 PM UTC
Google Cloud Support has reported that the underlying dependency has been restored in all regions except us-central1. There is currently no estimated time of full service recovery.
- monitoring Jun 12, 2025, 08:33 PM UTC
Services are gradually coming back online, and the team is actively monitoring and verifying system components.
- monitoring Jun 12, 2025, 09:16 PM UTC
Google Cloud provider has implemented mitigation for the issue in us-central1 and we are seeing signs of some recovery. They expect the recovery to complete in less than an hour their side. Omnisend team on duty is investigating the impact and trying to get our services up and running.
- monitoring Jun 13, 2025, 03:27 AM UTC
Incident has been resolved. Our services are fully operational.
- resolved Jun 13, 2025, 03:28 AM UTC
Incident has been resolved. Our services are fully operational.