Omnisend incident

Customer breakdown page does not display number of contacts in each stage

Minor Resolved View vendor source →

Omnisend experienced a minor incident on June 16, 2025 affecting Shopify and BigCommerce and 1 more component, lasting 6h 40m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 11:24 AM UTC
Resolved
Jun 16, 2025, 06:05 PM UTC
Duration
6h 40m
Detected by Pingoru
Jun 16, 2025, 11:24 AM UTC

Affected components

ShopifyBigCommerceWooCommerceWixReporting

Update timeline

  1. investigating Jun 16, 2025, 11:24 AM UTC

    We are currently investigating this incident.

  2. identified Jun 16, 2025, 01:14 PM UTC

    During the Google Cloud Platform (GCP) outage last week, one of our RFM services experienced a disruption and did not automatically recover. We are currently working to bring the service back online and will provide updates as progress is made.

  3. monitoring Jun 16, 2025, 01:15 PM UTC

    A fix has been implemented, and we are currently monitoring the results to ensure full recovery. We’ll continue to provide updates as necessary.

  4. resolved Jun 16, 2025, 06:05 PM UTC

    This incident has been resolved.