Omnisend incident

Real-time segmentation delay

Minor Resolved View vendor source →

Omnisend experienced a minor incident on August 9, 2024 affecting Shopify and BigCommerce and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2024, 03:04 PM UTC
Resolved
Aug 09, 2024, 04:46 PM UTC
Duration
1h 41m
Detected by Pingoru
Aug 09, 2024, 03:04 PM UTC

Affected components

ShopifyBigCommerceWooCommerceWixSegments

Update timeline

  1. monitoring Aug 09, 2024, 03:04 PM UTC

    We are currently experiencing real-time segmentation delay which is more than 30 min. Contacts creation is delayed as well. Our team has implemented a fix and they are monitoring the segmentation functioning.

  2. monitoring Aug 09, 2024, 03:11 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Aug 09, 2024, 04:46 PM UTC

    The incident has been resolved.