Omnisend incident

Order confirmation emails delay

Minor Resolved View vendor source →

Omnisend experienced a minor incident on October 18, 2024 affecting Email and Shopify and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 08:21 AM UTC
Resolved
Oct 18, 2024, 09:36 AM UTC
Duration
1h 14m
Detected by Pingoru
Oct 18, 2024, 08:21 AM UTC

Affected components

EmailShopifySMSBigCommercePush NotificationsAutomationWooCommerceWix

Update timeline

  1. investigating Oct 18, 2024, 08:21 AM UTC

    We are experiencing issues with mailgun as a result order confirmation emails are delayed.

  2. identified Oct 18, 2024, 08:39 AM UTC

    Team is scaling infrastructure to handle pending email queues.

  3. identified Oct 18, 2024, 09:15 AM UTC

    We managed to reduce stuck emails count from 200k to 38k. Brand causing delays is identified because of invalid domain setup. We are in contact with mailgun to resolve the issue.

  4. resolved Oct 18, 2024, 09:36 AM UTC

    All delayed emails were processed. There are no significant delays at the moment.