Omnisend incident

Issues with the segments using time-based filters

Major Resolved View vendor source →

Omnisend experienced a major incident on November 26, 2024 affecting Segments, lasting 11h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 11:09 PM UTC
Resolved
Nov 27, 2024, 10:22 AM UTC
Duration
11h 12m
Detected by Pingoru
Nov 26, 2024, 11:09 PM UTC

Affected components

Segments

Update timeline

  1. investigating Nov 26, 2024, 06:36 PM UTC

    Our team is currently investigating this incident.

  2. identified Nov 26, 2024, 09:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 27, 2024, 03:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 27, 2024, 08:31 AM UTC

    All affected brands' segments were rebuilt by 05:04 LT time.

  5. resolved Nov 28, 2024, 09:39 AM UTC

    This incident has been resolved.