Omnisend incident

Data about Wix Carts is not collected to Omnisend

Major Resolved View vendor source →

Omnisend experienced a major incident on February 3, 2025 affecting Wix, lasting 4h 57m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2025, 10:04 AM UTC
Resolved
Feb 03, 2025, 03:02 PM UTC
Duration
4h 57m
Detected by Pingoru
Feb 03, 2025, 10:04 AM UTC

Affected components

Wix

Update timeline

  1. investigating Feb 03, 2025, 10:04 AM UTC

    Since Feb 2, Sunday around 12:00 PM EET, Omnisend does not collect Data about Carts (added product to car events) For some brands. The specific number or set of brands is not clear yet. As a result, some automations based on added product to cart events, like cart abandonment workflows, might not trigger.

  2. identified Feb 03, 2025, 10:26 AM UTC

    We have identified, that the way we are using Wix frontend (in browser) API to send Cart event to Omnisend no longer works. It's not clear yet why, as there were no changes made by Omnisend. Searching for possible solutions.

  3. identified Feb 03, 2025, 11:03 AM UTC

    We are still working on possible solution. By now it's clear, that cart events are not collected for shoppers who are not logged in to Wix shop. This explains why Carts events collection did not drop to zero, but instead was significantly reduced.

  4. identified Feb 03, 2025, 02:40 PM UTC

    We have found a solution, that worked locally in developers environment and now working on bringing it to our clients.

  5. monitoring Feb 03, 2025, 02:55 PM UTC

    Wix has rolled back the change that caused the issue. We are monitoring to make sure all functionality is back to normal.

  6. resolved Feb 03, 2025, 03:02 PM UTC

    We have confirmed - Wix data flow to Omnisend is back to normal.