Omnisend incident

Customer Events (order events, checkout events) were not sent to Omnisend.

Minor Resolved View vendor source →

Omnisend experienced a minor incident on April 2, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 12:14 PM UTC
Resolved
Apr 02, 2025, 05:30 AM UTC
Duration
—
Detected by Pingoru
Apr 02, 2025, 12:14 PM UTC

Update timeline

  1. resolved Apr 02, 2025, 12:14 PM UTC

    Shopify had some sort of outage. During this time, Customer Events (order events, checkout events) were not sent to Omnisend. After the issue was resolved by Shopify, everything came back to normal. There was no data loss as we sync data from Shopify periodically for anything that was “missed”, so the events were recovered.