Omnisend incident

Sender domains missing DNS records from Email Provider

Minor Resolved View vendor source →

Omnisend experienced a minor incident on May 14, 2025 affecting Email and Shopify and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 07:26 PM UTC
Resolved
May 14, 2025, 09:07 PM UTC
Duration
1h 40m
Detected by Pingoru
May 14, 2025, 07:26 PM UTC

Affected components

EmailShopifyBigCommerceCampaignsWooCommerceWix

Update timeline

  1. identified May 14, 2025, 07:26 PM UTC

    Some brands may be unable to send campaigns due to missing DNS records. We are actively working to resolve this for all affected accounts. You can manually verify records in the Omnisend app: Store Settings → Sender Domains → "Verify Records".

  2. monitoring May 14, 2025, 08:40 PM UTC

    A fix has been applied, and campaign sending should now be restored. We are currently reviewing all domains to ensure none were missed.

  3. resolved May 14, 2025, 09:07 PM UTC

    The incident has been resolved.