Omni Analytics experienced a major incident on October 20, 2025 affecting EastUsa, lasting 9h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 02:20 PM UTC
We are experiencing delays executing queries in Omni's US environment due to infrastructure issues with our cloud service provider.
- identified Oct 20, 2025, 02:23 PM UTC
Query execution is backlogged until our cloud service provider's infrastructure allows us to provision more capacity, queries are executed in the order they are received, rerunning a query will not result in faster execution.
- identified Oct 20, 2025, 05:17 PM UTC
No change from last status update. We continue to monitor closely and will scale up resources as soon as our cloud provider allows. Query execution is still backlogged until our cloud service provider's infrastructure allows us to provision more capacity, queries are executed in the order they are received, rerunning a query will not result in faster execution.
- identified Oct 20, 2025, 07:47 PM UTC
We have been able to add some new resources to our infrastructure. Monitoring shows some improvement may be experienced in query processing. We are continuing to monitor and attempt to return to a fully stable service as soon as is allowed by our cloud provider's state of service.
- monitoring Oct 20, 2025, 09:11 PM UTC
Our monitoring has been showing stable for the last hour despite our cloud provider maintaining degraded service status. We are expecting Omni services to be performing as expected. We will continue to monitor until our cloud provider reports all systems are stable.
- resolved Oct 21, 2025, 12:18 AM UTC
Our monitoring has not shown any signs of lingering issues in the hour following our cloud providers marking of their incident as closed. We are considering this incident resolved.