Omise Outage History

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Omise had 14 outages in the last 2 years totaling 1875h 28m of downtime — averaging 0.6 incidents per month.

There were 14 Omise outages since January 9, 2025 totaling 1875h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.omise.co

Minor April 17, 2026

[Resolved] ShopeePay Service intermittently failure.

Detected by Pingoru
Apr 17, 2026, 02:16 PM UTC
Resolved
Apr 20, 2026, 03:31 AM UTC
Duration
2d 13h
Affected: ShopeePay (TH, SG, MY)
Timeline · 3 updates
  1. identified Apr 17, 2026, 02:16 PM UTC

    We are experiencing a service outage with ShopeePay since 17:19 (GMT+7). While our team investigates and coordinates with Shopee to restore the service, you may experience failed transactions when using ShopeePay Jumpapp in Thailand.. Updates will be provided on https://status.omise.co. We apologize for any inconvenience caused. Omise

  2. monitoring Apr 18, 2026, 08:00 PM UTC

    We experienced a technical issue with ShopeePay, which resulted in intermittent failures between 17 April 2026 at 17:19 and 18 April 2026 at 23:00 (GMT+7). During this period, some transactions using ShopeePay may have failed. Our teams investigated the issue and coordinated with our partner to resolve it promptly. The service is now fully operational. We sincerely apologize for any inconvenience this may have caused. For any questions or concerns regarding this incident, please contact us at [email protected]. Omise Payments

  3. resolved Apr 20, 2026, 03:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 28, 2025

[Resoved] (Thailand) Intermittently failure detected on Debit card payment

Detected by Pingoru
Nov 28, 2025, 01:46 AM UTC
Resolved
Dec 01, 2025, 02:21 AM UTC
Duration
3d
Affected: Bangkok Bank (TH)Kasikorn Bank (TH)Krungsri (TH)Krungthai (TH)Siam Commercial Bank (TH)TMBThanachart Bank (TH)
Timeline · 3 updates
  1. investigating Nov 28, 2025, 01:46 AM UTC

    We are currently investigating a technical issue affecting debit card payment transaction, which is beginning on Friday 28th November at 07:20 (GMT+7). This may be impacting some Thailand-based merchants, where certain debit card payment charges may be failing during this time. Our team is actively working to identify the root cause with our payment processor and resolve the issue as soon as possible. We will share updates as they become available. We apologize for the inconvenience this may be causing. For any questions or concerns, please contact us at [email protected]. Omise

  2. monitoring Nov 28, 2025, 04:19 AM UTC

    We experienced a technical issue from ITMX, which resulted in intermittent failures between 07:20 and 10:05 (GMT+7) today. During this period, some Thai debit card transactions may have failed. Our teams investigated the issue and coordinated with our acquiring partner to resolve it immediately. The service is now fully operational. We sincerely apologize for any inconvenience this may have caused. For any questions or concerns regarding this incident, please contact us at [email protected]. Omise Payments

  3. resolved Dec 01, 2025, 02:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 27, 2025

[Resolved] (Malaysia) Intermittently failure detected on TouchNGo transactions

Detected by Pingoru
Nov 27, 2025, 08:02 AM UTC
Resolved
Nov 27, 2025, 12:12 PM UTC
Duration
4h 10m
Affected: Touch 'n Go (MY)
Timeline · 3 updates
  1. investigating Nov 27, 2025, 08:02 AM UTC

    We are currently investigating a technical issue affecting TouchNGo transactions, which is beginning on Wednesday, 26th November at 17:03 (GMT+8). This may be impacting some Malaysia-based merchants, where certain TouchNGo payment charges may be failing during this time. Our team is actively working to identify the root cause with our payment processor and resolve the issue as soon as possible. We will share updates as they become available. We apologize for the inconvenience this may be causing. For any questions or concerns, please contact us at [email protected]. Omise

  2. monitoring Nov 27, 2025, 11:24 AM UTC

    We experienced a technical issue which had affected TouchNGo payment services between Wednesday, 26th November at 17:03 to Thursday, 27th November at 17:15 (GMT+8), during which, some TouchNGo transactions are failed. Our teams had investigated and informed our acquiring partner to rectify the issue immediately. The issue is now resolved. We sincerely apologize for any inconvenience this may have caused. For questions or concerns regarding this incident, please reach out to [email protected] Omise

  3. resolved Nov 27, 2025, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 12, 2025

[Resolved] Intermittent Credit Card Transaction Failures for Japan Merchants (Omise Japan)

Detected by Pingoru
Nov 12, 2025, 03:13 PM UTC
Resolved
Nov 13, 2025, 07:06 AM UTC
Duration
15h 52m
Affected: Credit / Debit cards (Global)
Timeline · 2 updates
  1. investigating Nov 12, 2025, 03:13 PM UTC

    Merchants in Japan are currently experiencing a service outage affecting credit card transactions since 22:09 (GMT+9). You may experience: - Intermittent failures when processing credit card transactions Our team is actively investigating the issue. Updates will be provided on https://status.omise.co. We apologize for the inconvenience caused and appreciate your patience. Omise ------ 現在、日本の加盟店において クレジットカード決済 に影響するサービス障害が 22:09（GMT+9) 頃から発生しています。 以下の事象が発生する可能性があります： - クレジットカード決済処理の断続的な失敗 当社のエンジニアチームが現在、原因の特定と復旧に向けて対応を進めております。 最新情報は https://status.omise.co にて随時お知らせいたします。 ご不便をおかけしておりますことをお詫び申し上げます。 Omise

  2. resolved Nov 13, 2025, 07:06 AM UTC

    We observed intermittent failures with Credit card transactions from Japan starting at 22:09 (GMT+9) of 12 November. During this time, some transactions utilizing credit card transactions may have failed. Our team has investigated and coordinated with our acquirer to resolve the issue. Credit card payments are now fully operational since 02:00 (GMT+9) of 13 November We sincerely apologize for any inconvenience this may have caused. For questions or concerns regarding this incident, please reach out to [email protected] Omise ------ 日本におけるクレジットカード決済において、11月12日 22:09（GMT+9） 頃より断続的な障害を確認しておりました。 この期間中、一部のクレジットカード決済が失敗する可能性がありました。 当社チームは原因を調査し、アクワイアラー（決済代行銀行）と連携の上、問題を解消いたしました。 11月13日 02:00（GMT+9） 以降、クレジットカード決済は完全に復旧しております。 この度はご不便をおかけいたしましたことを深くお詫び申し上げます。 本件に関してご質問やご不明な点がございましたら、[email protected] までお問い合わせください。 Omise

Read the full incident report →

Major October 1, 2025

[Resolved] (Malaysia) Some Credit card 3DS charges processing may fail

Detected by Pingoru
Oct 01, 2025, 03:20 AM UTC
Resolved
Oct 03, 2025, 11:25 AM UTC
Duration
2d 8h
Affected: Credit / Debit cards (Global)
Timeline · 3 updates
  1. investigating Oct 01, 2025, 03:20 AM UTC

    We are currently investigating a technical issue affecting 3DS authentication for credit card payments, which began on Tuesday, 30th September at 18:30 (GMT+8). This may be impacting some Malaysia-based merchants, where certain 3DS charges may be failing during this time. Our team is actively working to identify the root cause and resolve the issue as soon as possible. We will share updates as they become available. We apologize for the inconvenience this may be causing. For any questions or concerns, please contact us at [email protected]. Omise

  2. monitoring Oct 01, 2025, 10:44 AM UTC

    We experienced a technical issue which had resulted in the 3DS service between Tuesday, 30th September 18:30 to Wednesday, 1st October 17:53 (GMT+8), during which, some 3DS credit card charges failed. Our teams had investigated and informed our acquiring partner to rectify the issue immediately. The credit card service is now fully operating as normal. We sincerely apologize for any inconvenience this may have caused. For questions or concerns regarding this incident, please reach out to [email protected] Omise Payments

  3. resolved Oct 03, 2025, 11:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2025

<TEST> [Incident] Service unavailable ข้อขัดข้องบนระบบ: Webhooks

Detected by Pingoru
Jun 10, 2025, 04:23 AM UTC
Resolved
Jun 10, 2025, 04:25 AM UTC
Duration
1m
Timeline · 2 updates
  1. investigating Jun 10, 2025, 04:23 AM UTC

    ขณะนี้เกิดข้อขัดข้องบนระบบ: Webhooks ตั้งแต่เวลา 11:00 (GMT+7) เป็นต้นมา ท่านอาจประสบปัญหาดังนี้ ร้านค้าไม่สามารถยืนยันสถานะการทำธุรกรรมได้ ท่านสามารถตรวจสอบอัปเดตล่าสุดที่ https://status.omise.co ขออภัยในความไม่สะดวกที่เกิดขึ้นในครั้งนี้ Omise ----- We are experiencing a service outage on: Webhooks From 11:00 (GMT+7), You may experience Merchant cannot confirm status of transactions Updates will be provided on https://status.omise.co. We apologize for any inconvenience caused. Omise ------ 現在、以下の一覧において、サービス障害が発生しております。 Webhooks 11:00 (GMT+7) より、以下の事象が発生する可能性があります 加盟店は取引の状況を確認できません。 最新の情報については、以下のステータスページをご確認ください。 https://status.omise.co 加盟店様にはご不便をおかけし、誠に申し訳ございません。 何卒ご理解賜りますようお願い申し上げます。 Omise

  2. resolved Jun 10, 2025, 04:25 AM UTC

    This is testing process with no real impact.

Read the full incident report →

Minor April 30, 2025

[Resolved] Some PromptPay charges fail / รายการรับชำระผ่าน PromptPay บางรายการไม่สำเร็จ

Detected by Pingoru
Apr 30, 2025, 11:23 AM UTC
Resolved
Apr 30, 2025, 11:44 AM UTC
Duration
20m
Affected: PromptPay (TH)
Timeline · 2 updates
  1. monitoring Apr 30, 2025, 11:23 AM UTC

    ขณะนี้เรากำลังติดตามสถานะของบริการ PromptPay อย่างใกล้ชิด หลังจากเกิดปัญหาตั้งแต่เวลา 17:02 น. ของวันนี้ ผู้ใช้อาจได้รับผลกระทบบางส่วนจากเหตุการณ์นี้ สามารถตรวจสอบอัปเดตล่าสุดได้ที่ https://status.omise.co ขออภัยในความไม่สะดวกที่อาจเกิดขึ้น Omise ⸻ We are currently monitoring the status of the PromptPay service following an incident that began at 17:02 today. Some users may be experiencing partial impact from this issue. Latest updates are available at https://status.omise.co. We apologize for any inconvenience caused. Omise

  2. resolved Apr 30, 2025, 11:44 AM UTC

    ขณะนี้บริการ PromptPay กลับมาเป็นปกติแล้ว หลังจากเกิดปัญหาตั้งแต่เวลา 17:02 น. ของวันนี้ ท่านสามารถใช้งานบริการได้ตามปกติ สามารถตรวจสอบอัปเดตย้อนหลังได้ที่ https://status.omise.co ขออภัยในความไม่สะดวกที่เกิดขึ้น Omise ⸻ PromptPay service has now fully recovered following an incident that began at 17:02 today. The service is operating normally. You can view past updates at https://status.omise.co. We apologize for the inconvenience caused. Omise

Read the full incident report →

Critical February 15, 2025

Transaction status is not updated

Detected by Pingoru
Feb 15, 2025, 01:46 PM UTC
Resolved
Feb 15, 2025, 06:17 PM UTC
Duration
4h 30m
Affected: API (Global)
Timeline · 3 updates
  1. investigating Feb 15, 2025, 01:46 PM UTC

    ขณะนี้เกิดข้อขัดข้องในการทำงานการชำระเงิน ท่านอาจจะได้รับสถานะการชำระที่ถูกต้องผ่านช่องทางชำระเงินทั้งหมดช้าลง ได้ชั่วคราว สามารถตรวจสอบอัปเดตล่าสุดที่ https://status.omise.co ขออภัยในความไม่สะดวกที่เกิดขึ้นในครั้งนี้ Opn Payments --- We are experiencing a service outage with all payments. While our team investigates to restore the service, you may receive a delay correct payments status on all payments. Updates will be provided on https://status.omise.co. We apologize for any inconvenience caused.

  2. identified Feb 15, 2025, 02:37 PM UTC

    ขณะนี้เกิดข้อขัดข้องในการทำงานของระบบ payment ซึ่งส่งผลให้ระบบการชำระเงิน ทำงานไม่เต็มประสิทธิภาพ ทีมงานอยู่ระหว่างแก้ไขข้อขัดข้อง เพื่อให้ระบบกลับมาทำงานได้ตามปกติโดยเร็ว สามารถตรวจสอบอัปเดตล่าสุดที่ https://status.omise.co Opn Payments --- We are currently experiencing degraded performance issues with the payment system. Our team is currently working to restore normal performance levels. Updates will be provided on https://status.omise.co. We apologize for any inconvenience caused.

  3. resolved Feb 15, 2025, 06:17 PM UTC

    จากข้อขัดข้องในการทำงานระบบชำระเงิน ซึ่งส่งผลให้ไม่สามารถรับสถานะการชำระที่ถูกต้องได้นั้น ทางทีมงานได้ตรวจสอบและแก้ไข โดยระบบกลับมาทำงานตามปกติตั้งแต่เวลา 00:30 น. เป็นต้นมา หากร้านค้าพบปัญหาในการ Refund หรือ Void ในช่วงเวลา 19:30 - 00:30 กรุณาติดต่อที่ [email protected] เพื่อตรวจสอบข้อมูลเพิ่มเติม เราขออภัยในความไม่สะดวกที่เกิดขึ้น หากมีคำถามเพิ่มเติมสามารถติดต่อที่ [email protected] Opn Payments --- Regarding the service outage and delayed transaction status, our team has investigated and resolved the issue. All services were back to normal as of 00:30. If merchants found any issue related to Refund or Void during 19:30 - 00:30, please reach out to [email protected] to investigate further. We apologize for the inconvenience this has caused. For questions or concerns regarding this incident, please reach out to [email protected]

Read the full incident report →

Major January 10, 2025

Bangkok Bank Installment Service Outage

Detected by Pingoru
Jan 10, 2025, 02:34 AM UTC
Resolved
Mar 13, 2025, 08:39 AM UTC
Duration
62d 6h
Affected: Bangkok Bank Installment (TH)
Timeline · 2 updates
  1. investigating Jan 10, 2025, 02:34 AM UTC

    We are experiencing a service outage with Bangkok Bank Installment. While our team investigates and coordinates with BBL to restore the service, you will not be able to accept payments via Bangkok Bank Installment. Updates will be provided on https://status.omise.co. We apologize for any inconvenience caused. Opn Payments

  2. resolved Mar 13, 2025, 08:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 9, 2025

FPX charges processing fails

Detected by Pingoru
Jan 09, 2025, 04:05 AM UTC
Resolved
Jan 09, 2025, 05:21 AM UTC
Duration
1h 15m
Affected: FPX (MY)
Timeline · 2 updates
  1. investigating Jan 09, 2025, 04:05 AM UTC

    We are experiencing a service outage with FPX processing. While our team works to restore the service, you will not be able to receive the payment via the FPX method. Updates will be provided on https://status.omise.co. We apologize for any inconvenience caused. Opn Payments

  2. resolved Jan 09, 2025, 05:21 AM UTC

    We experienced an internal technical issue which had resulted in FPX processing, during which, the payment via this channel failed. Our teams had investigated and rectified the issue right away. All services were back to normal as of Thu, Jan 9 from 11:00 (GMT+8) onwards. We apologize for the inconvenience this has caused. For questions or concerns regarding this incident, please reach out to [email protected] Opn Payments

Read the full incident report →