Omise Outage History

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Omise had 8 outages in the last 2 years totaling 234h 53m of downtime — averaging 0.3 incidents per month.

There were 8 Omise outages since June 10, 2025 totaling 234h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.omise.co

Minor April 17, 2026

[Resolved] ShopeePay Service intermittently failure.

Detected by Pingoru
Apr 17, 2026, 02:16 PM UTC
Resolved
Apr 20, 2026, 03:31 AM UTC
Duration
2d 13h
Affected: ShopeePay (TH, SG, MY)
Timeline · 3 updates
  1. identified Apr 17, 2026, 02:16 PM UTC

    We are experiencing a service outage with ShopeePay since 17:19 (GMT+7). While our team investigates and coordinates with Shopee to restore the service, you may experience failed transactions when using ShopeePay Jumpapp in Thailand.. Updates will be provided on https://status.omise.co. We apologize for any inconvenience caused. Omise

  2. monitoring Apr 18, 2026, 08:00 PM UTC

    We experienced a technical issue with ShopeePay, which resulted in intermittent failures between 17 April 2026 at 17:19 and 18 April 2026 at 23:00 (GMT+7). During this period, some transactions using ShopeePay may have failed. Our teams investigated the issue and coordinated with our partner to resolve it promptly. The service is now fully operational. We sincerely apologize for any inconvenience this may have caused. For any questions or concerns regarding this incident, please contact us at [email protected]. Omise Payments

  3. resolved Apr 20, 2026, 03:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 28, 2025

[Resoved] (Thailand) Intermittently failure detected on Debit card payment

Detected by Pingoru
Nov 28, 2025, 01:46 AM UTC
Resolved
Dec 01, 2025, 02:21 AM UTC
Duration
3d
Affected: Bangkok Bank (TH)Kasikorn Bank (TH)Krungsri (TH)Krungthai (TH)Siam Commercial Bank (TH)TMBThanachart Bank (TH)
Timeline · 3 updates
  1. investigating Nov 28, 2025, 01:46 AM UTC

    We are currently investigating a technical issue affecting debit card payment transaction, which is beginning on Friday 28th November at 07:20 (GMT+7). This may be impacting some Thailand-based merchants, where certain debit card payment charges may be failing during this time. Our team is actively working to identify the root cause with our payment processor and resolve the issue as soon as possible. We will share updates as they become available. We apologize for the inconvenience this may be causing. For any questions or concerns, please contact us at [email protected]. Omise

  2. monitoring Nov 28, 2025, 04:19 AM UTC

    We experienced a technical issue from ITMX, which resulted in intermittent failures between 07:20 and 10:05 (GMT+7) today. During this period, some Thai debit card transactions may have failed. Our teams investigated the issue and coordinated with our acquiring partner to resolve it immediately. The service is now fully operational. We sincerely apologize for any inconvenience this may have caused. For any questions or concerns regarding this incident, please contact us at [email protected]. Omise Payments

  3. resolved Dec 01, 2025, 02:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 27, 2025

[Resolved] (Malaysia) Intermittently failure detected on TouchNGo transactions

Detected by Pingoru
Nov 27, 2025, 08:02 AM UTC
Resolved
Nov 27, 2025, 12:12 PM UTC
Duration
4h 10m
Affected: Touch 'n Go (MY)
Timeline · 3 updates
  1. investigating Nov 27, 2025, 08:02 AM UTC

    We are currently investigating a technical issue affecting TouchNGo transactions, which is beginning on Wednesday, 26th November at 17:03 (GMT+8). This may be impacting some Malaysia-based merchants, where certain TouchNGo payment charges may be failing during this time. Our team is actively working to identify the root cause with our payment processor and resolve the issue as soon as possible. We will share updates as they become available. We apologize for the inconvenience this may be causing. For any questions or concerns, please contact us at [email protected]. Omise

  2. monitoring Nov 27, 2025, 11:24 AM UTC

    We experienced a technical issue which had affected TouchNGo payment services between Wednesday, 26th November at 17:03 to Thursday, 27th November at 17:15 (GMT+8), during which, some TouchNGo transactions are failed. Our teams had investigated and informed our acquiring partner to rectify the issue immediately. The issue is now resolved. We sincerely apologize for any inconvenience this may have caused. For questions or concerns regarding this incident, please reach out to [email protected] Omise

  3. resolved Nov 27, 2025, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 12, 2025

[Resolved] Intermittent Credit Card Transaction Failures for Japan Merchants (Omise Japan)

Detected by Pingoru
Nov 12, 2025, 03:13 PM UTC
Resolved
Nov 13, 2025, 07:06 AM UTC
Duration
15h 52m
Affected: Credit / Debit cards (Global)
Timeline · 2 updates
  1. investigating Nov 12, 2025, 03:13 PM UTC

    Merchants in Japan are currently experiencing a service outage affecting credit card transactions since 22:09 (GMT+9). You may experience: - Intermittent failures when processing credit card transactions Our team is actively investigating the issue. Updates will be provided on https://status.omise.co. We apologize for the inconvenience caused and appreciate your patience. Omise ------ 現在、日本の加盟店において クレジットカード決済 に影響するサービス障害が 22:09（GMT+9) 頃から発生しています。 以下の事象が発生する可能性があります： - クレジットカード決済処理の断続的な失敗 当社のエンジニアチームが現在、原因の特定と復旧に向けて対応を進めております。 最新情報は https://status.omise.co にて随時お知らせいたします。 ご不便をおかけしておりますことをお詫び申し上げます。 Omise

  2. resolved Nov 13, 2025, 07:06 AM UTC

    We observed intermittent failures with Credit card transactions from Japan starting at 22:09 (GMT+9) of 12 November. During this time, some transactions utilizing credit card transactions may have failed. Our team has investigated and coordinated with our acquirer to resolve the issue. Credit card payments are now fully operational since 02:00 (GMT+9) of 13 November We sincerely apologize for any inconvenience this may have caused. For questions or concerns regarding this incident, please reach out to [email protected] Omise ------ 日本におけるクレジットカード決済において、11月12日 22:09（GMT+9） 頃より断続的な障害を確認しておりました。 この期間中、一部のクレジットカード決済が失敗する可能性がありました。 当社チームは原因を調査し、アクワイアラー（決済代行銀行）と連携の上、問題を解消いたしました。 11月13日 02:00（GMT+9） 以降、クレジットカード決済は完全に復旧しております。 この度はご不便をおかけいたしましたことを深くお詫び申し上げます。 本件に関してご質問やご不明な点がございましたら、[email protected] までお問い合わせください。 Omise

Read the full incident report →

Major October 1, 2025

[Resolved] (Malaysia) Some Credit card 3DS charges processing may fail

Detected by Pingoru
Oct 01, 2025, 03:20 AM UTC
Resolved
Oct 03, 2025, 11:25 AM UTC
Duration
2d 8h
Affected: Credit / Debit cards (Global)
Timeline · 3 updates
  1. investigating Oct 01, 2025, 03:20 AM UTC

    We are currently investigating a technical issue affecting 3DS authentication for credit card payments, which began on Tuesday, 30th September at 18:30 (GMT+8). This may be impacting some Malaysia-based merchants, where certain 3DS charges may be failing during this time. Our team is actively working to identify the root cause and resolve the issue as soon as possible. We will share updates as they become available. We apologize for the inconvenience this may be causing. For any questions or concerns, please contact us at [email protected]. Omise

  2. monitoring Oct 01, 2025, 10:44 AM UTC

    We experienced a technical issue which had resulted in the 3DS service between Tuesday, 30th September 18:30 to Wednesday, 1st October 17:53 (GMT+8), during which, some 3DS credit card charges failed. Our teams had investigated and informed our acquiring partner to rectify the issue immediately. The credit card service is now fully operating as normal. We sincerely apologize for any inconvenience this may have caused. For questions or concerns regarding this incident, please reach out to [email protected] Omise Payments

  3. resolved Oct 03, 2025, 11:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 10, 2025

<TEST> [Incident] Service unavailable ข้อขัดข้องบนระบบ: Webhooks

Detected by Pingoru
Jun 10, 2025, 04:23 AM UTC
Resolved
Jun 10, 2025, 04:25 AM UTC
Duration
1m
Timeline · 2 updates
  1. investigating Jun 10, 2025, 04:23 AM UTC

    ขณะนี้เกิดข้อขัดข้องบนระบบ: Webhooks ตั้งแต่เวลา 11:00 (GMT+7) เป็นต้นมา ท่านอาจประสบปัญหาดังนี้ ร้านค้าไม่สามารถยืนยันสถานะการทำธุรกรรมได้ ท่านสามารถตรวจสอบอัปเดตล่าสุดที่ https://status.omise.co ขออภัยในความไม่สะดวกที่เกิดขึ้นในครั้งนี้ Omise ----- We are experiencing a service outage on: Webhooks From 11:00 (GMT+7), You may experience Merchant cannot confirm status of transactions Updates will be provided on https://status.omise.co. We apologize for any inconvenience caused. Omise ------ 現在、以下の一覧において、サービス障害が発生しております。 Webhooks 11:00 (GMT+7) より、以下の事象が発生する可能性があります 加盟店は取引の状況を確認できません。 最新の情報については、以下のステータスページをご確認ください。 https://status.omise.co 加盟店様にはご不便をおかけし、誠に申し訳ございません。 何卒ご理解賜りますようお願い申し上げます。 Omise

  2. resolved Jun 10, 2025, 04:25 AM UTC

    This is testing process with no real impact.

Read the full incident report →