Omatic Outage History

Started Jul 06, 2026, 04:19 PM UTC· resolved Jul 10, 2026, 08:14 PM UTC

1. investigating Jul 06, 2026, 04:19 PM UTC

   There is an ongoing issue with Salesforce connections failing daily due to an update completed for the recent Salesforce security requirements. Please reconnect your data source in the connections tab as a temporary solution and save it. The team is working diligently to resolve the issue. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

2. monitoring Jul 09, 2026, 08:43 PM UTC

   Resolution Deployed - A fix for Omatic Cloud has been released successfully and the team is monitoring results. P2GL customers: a fix is underway to resolve the P2GL connectivity issues with Salesforce. We will provide an update as soon as it is resolved. For more detail, you can subscribe to updates or contact Omatic Support through normal methods

3. resolved Jul 10, 2026, 08:14 PM UTC

   Resolved: All issues related to Salesforce connectivity have been resolved.

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Started Jan 12, 2026, 02:13 PM UTC· resolved Jan 12, 2026, 02:41 PM UTC

1. investigating Jan 12, 2026, 02:13 PM UTC

   Omatic engineers have identified an issue affecting Omatic Cloud in all production instances resulting in login issues that are preventing users from accessing the website. All backend processing and automated jobs are operating normally. This issue is currently under investigation. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

2. resolved Jan 12, 2026, 02:41 PM UTC

   At approximately 9:32 AM Eastern US Time on January 12, 2026, The Omatic team resolved the issue with log in affecting the users in all production environments. For more detail, please contact Omatic Support through normal methods.

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Started Nov 12, 2025, 04:02 PM UTC· resolved Nov 12, 2025, 04:17 PM UTC

1. monitoring Nov 12, 2025, 04:02 PM UTC

   Currently experiencing frontend slow loading times.

2. resolved Nov 12, 2025, 04:17 PM UTC

   System back to normal speeds.

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Started Nov 10, 2025, 06:41 AM UTC· resolved Nov 10, 2025, 07:19 PM UTC

1. resolved Nov 10, 2025, 07:23 PM UTC

   Omatic cloud down from 1:41 to 2:19pm. Only front-end affected. All systems operational now.

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Started Oct 14, 2025, 04:50 PM UTC· resolved Oct 14, 2025, 04:50 PM UTC

1. resolved Oct 14, 2025, 04:50 PM UTC

   At approximately 12:19 PM Eastern US Time on Tues, October 14, 2025, the Omatic team resolved a display issue caused some Omatic Cloud environments to appear blank or hide formulas. A fix has been deployed. Refresh your browser to view formulas. If problems persist, please reach out to Support.

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Started Aug 21, 2025, 02:02 PM UTC· resolved Aug 21, 2025, 04:22 PM UTC

1. identified Aug 21, 2025, 02:02 PM UTC

   Omatic engineers have identified an issue with Omatic Cloud affecting the timely processing of Records resulting in jobs running slowly or being slow to start after their scheduled time. The team is seeking a workaround or resolution to the issue. To reduce the Impact, affected users might wait and allow time for the system to process the current load. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

2. resolved Aug 21, 2025, 04:22 PM UTC

   At approximately 11:05 AM Eastern US Time on Thursday Aug 21, 2025 Omatic Cloud affecting the timely processing of Records resulting in jobs running slowly or being slow to start after their scheduled time. For more detail, please contact Omatic Support through normal methods.

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Started Jul 10, 2025, 05:48 PM UTC· resolved Jul 10, 2025, 08:21 PM UTC

1. investigating Jul 10, 2025, 05:48 PM UTC

   Omatic identified an issue affecting Omatic Cloud, OIC, Financial products resulting in 404 responses and certificate errors showing in Web UI usage. Omatic engineers are working to investigate the issue. Affected users might wait until the issue is resolved. Another update will follow when the status changes. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

2. identified Jul 10, 2025, 06:24 PM UTC

   Omatic engineers have identified an issue with automated certificate renewal affecting the Omatic Cloud platform resulting in delays loading the Web UI, issues with certain connectors, and other unexplained timeouts in OIC and OC. The team is applying a workaround to resolve the impact of the issue. To reduce the Impact, affected users might wait until the issue is resolved to attempt to use the UI. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

3. identified Jul 10, 2025, 07:13 PM UTC

   We are continuing to work on a fix for this issue.

4. resolved Jul 10, 2025, 08:21 PM UTC

   The Omatic team resolved the issue. For more detail, please contact Omatic Support through normal methods.

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Started Jul 02, 2025, 08:31 PM UTC· resolved Jul 02, 2025, 09:13 PM UTC

1. identified Jul 02, 2025, 08:31 PM UTC

   Omatic engineers have identified an issue with DNS Name Resolution affecting several Omatic Software services resulting in login errors, timeouts, other unexplained errors. The team is tracking status with GoDaddy and developing more information about impacted services. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

2. identified Jul 02, 2025, 08:41 PM UTC

   Omatic engineers have identified an issue with DNS Name Resolution affecting several Omatic Software services resulting in login errors, timeouts, other unexplained errors. The team is tracking status with GoDaddy and developing more information about impacted services. Update: DNS lookup for any omaticsoftware.com names is moved to an alternate resolver and should resolve reliably as that change propagates through the internet. Some services may still be impacted if they depend on other domain names. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

3. resolved Jul 02, 2025, 09:13 PM UTC

   At approximately 4:45 PM Eastern US Time, The Omatic team resolved the issue with DNS resoloution affecting IOM, OIC, Financial integrations, and other services resulting in service timeouts, login failures, and other errors. As of 5:15 PM several customers and Omatic's external monitoring are reporting the issue as resolved. For more detail, please contact Omatic Support through normal methods.

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Started Mar 21, 2025, 02:39 PM UTC· resolved Mar 21, 2025, 06:35 PM UTC

1. identified Mar 21, 2025, 02:39 PM UTC

   Omatic engineers have identified an issue with the US region affecting Omatic Cloud formula runs resulting in delays in the start of processing data through the system. The team is seeking a workaround or resolution to the issue. All scheduled and manually started formulas are queued and will run normally, but the start time of processing may be later than expected. Updates are planned twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

2. identified Mar 21, 2025, 04:35 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Mar 21, 2025, 04:36 PM UTC

   At approximately 12:30 PM Eastern US Time The Omatic team established a workaround to the issue with the US region affecting Omatic Cloud formula runs resulting in delays in the start of processing data through the system. All scheduled and manually started formulas are running normally in the expected timeframe. Engineers continue to monitor progress and normal functioning of the system. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

4. resolved Mar 21, 2025, 06:35 PM UTC

   At approximately 12:30 PM Eastern US Time The Omatic team resolved the issue with the US region affecting Omatic Cloud formula runs resulting in delays in the start of processing data through the system. For more detail, please contact Omatic Support through normal methods.

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Started Mar 12, 2025, 02:40 PM UTC· resolved Mar 12, 2025, 09:13 PM UTC

1. identified Mar 12, 2025, 02:40 PM UTC

   Omatic engineers have identified an issue with Login Pages affecting the Omatic Cloud Web UI resulting in extra prompts during the login process. Users may be prompted to enter their Organization during login. There was maintenance done to Omatic Cloud that changed a piece of the login flow. The team has identified a WORKAROUND: For one time only, you will need to enter your company as seen in your Omatic cloud subdomain in the box that says “Enter your Organization Name”. For example, http://[org_name].omaticcloud.com The bracketed text is what need to put into the text box. This is only impacting some users so if you are not seeing this, please disregard. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

2. monitoring Mar 12, 2025, 07:44 PM UTC

   Omatic engineers have identified an issue with Login Pages affecting the Omatic Cloud Web UI resulting in extra prompts during the login process. Users may be prompted to enter their Organization during login. There was maintenance done to Omatic Cloud that changed a piece of the login flow. The team has identified a WORKAROUND: For one time only, you will need to enter your company as seen in your Omatic cloud subdomain in the box that says “Enter your Organization Name”. For example, http://[org_name].omaticcloud.com The bracketed text is what need to put into the text box. This is only impacting some users so if you are not seeing this, please disregard. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.

3. resolved Mar 12, 2025, 09:13 PM UTC

   The Omatic team confirms all known impacted users have successfully used the workaround. The issue with extra pop-up windows on Omatic Cloud logins is resolved. For more detail, please contact Omatic Support through normal methods.

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