Olark experienced a minor incident on July 2, 2025 affecting Operator messages and Visitor messages, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Operator messagesVisitor messages
Update timeline
- investigating Jul 02, 2025, 04:10 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- identified Jul 02, 2025, 04:12 PM UTC
We've detected and are working on a fix for slow message delivery.
- monitoring Jul 02, 2025, 04:36 PM UTC
A fix has been implemented and services have returned to normal. We'll continue to monitor closely.
- resolved Jul 02, 2025, 06:51 PM UTC
This incident has been resolved.