Okta experienced a major incident on December 4, 2025 affecting okta-emea.com cell 1 and okta.com cell 1 and 1 more component, lasting 8d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Dec 04, 2025, 08:31 AM UTC
At 12/4/2025 12:31 AM PT, the team became aware of an issue with our LDAPi service affecting customers in US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 6, APJ Cell 1, EMEA Cell 9, US Cell 11, US Cell 12, US Cell 14, JP Cell 16, and EMEA Cell 1. During this time, users may be experiencing intermittent issues within our system. Our team is actively investigating this issue. We will provide another update within the next 30 minutes.
- resolved Dec 04, 2025, 09:08 AM UTC
The Okta Engineering has implemented mitigations and we are monitoring for recovery and will post another update in 30 minutes.
- resolved Dec 04, 2025, 09:25 AM UTC
Current mitigations are working and we are seeing recovery across all impacted cells. Customers should be able to successfully connect to Ldap at this point. If you experience further issues, please reach out via support and full RCA will be available within 5 business days.
- resolved Dec 12, 2025, 04:32 PM UTC
We sincerely apologize for any impact this incident has caused to you, your business, or your customers. At Okta, trust and transparency are our top priorities. Outlined below are the facts regarding this incident. We are committed to implementing improvements to the service to prevent future occurrences of this incident. Detection and Impact: On December 3rd, at 11:51 pm PST, Okta received an alert concerning an error affecting LDAP services across multiple production cells. Root Cause Summary: Okta has determined that this issue was related to recent changes initiated by our Cloud Service Provider as a part of resiliency improvements. Remediation Steps: Okta began diagnosing the issue immediately upon receiving reports and determined that the issue was related to the vendor’s recent changes, which were implemented to improve our resiliency as a result of previous incidents. While engaging with the Cloud Service Provider’s support team, we were able to fully restore normal functionality. Preventative Actions: Okta is reviewing and enhancing its monitoring and alerting processes to minimize the impact on customers for similar issues in the future. Duration (# of minutes): 87 minutes