Officient incident

Exact Online - Unable to export to Excel through overviews (Global)

Minor Resolved View vendor source →

Officient experienced a minor incident on September 1, 2026 affecting Exact Online and Exact Online Premium, lasting 9d 20h. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 09:25 AM UTC
Resolved
Sep 11, 2026, 06:14 AM UTC
Duration
9d 20h
Detected by Pingoru
Sep 01, 2026, 09:25 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Sep 01, 2026, 09:25 AM UTC

    You may receive an error message when performing an export to excel for the Balance Sheet or the Outstanding Items overview. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

  2. identified Sep 03, 2026, 08:04 AM UTC

    This issue occurs when the company name contains a comma (,). In addition, the issue appears to affect Google Chrome and has not been reported in other browsers. As a workaround, you can either: - Remove the comma from the company name, or - Perform the export using a different browser than Google Chrome. We continue to investigate the underlying cause and will update this page as soon as more information becomes available.

  3. resolved Sep 11, 2026, 06:14 AM UTC

    The issue has been resolved. It is possible again to export overviews to Excel without facing unexpected errors. Our apologies for the inconvenience.