Officient incident
Exact Online - Not able to log in to Exact Online (NL/BE/DE)
Officient experienced a minor incident on July 4, 2026 affecting Exact Online and Exact Online Premium, lasting 8h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 04, 2026, 06:42 AM UTC
You may experience that you are not able to login to Exact Online. When trying to login, you will face an error message stating 'Something went wrong. Please try again later'. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
- investigating Jul 04, 2026, 09:20 AM UTC
We are continuing to investigate this issue. In the meantime, you can log in to Exact Online by using one of the following URL's: For NL customers: https://start.exactonline.nl/docs/Login.aspx?Stamp=NL001 For NL Premium customers: https://start.exactonline.nl/docs/Login.aspx?Stamp=PR001 For BE customers: https://start.exactonline.be/docs/Login.aspx?Stamp=BE001 For BE Premium customers: https://start.exactonline.be/docs/Login.aspx?Stamp=PR002 For DE customers: https://start.exactonline.de/docs/Login.aspx?Stamp=DE001 For DE Premium customers: https://start.exactonline.de/docs/Login.aspx?Stamp=PR003 We will update this page as soon as more information becomes available.
- monitoring Jul 04, 2026, 09:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 04, 2026, 02:59 PM UTC
This issue has been resolved. Our apologies for the inconvenience.