Officient incident

Exact Synergy - Word pop-up blocked in 64-bit (Global)

Minor Resolved View vendor source →

Officient experienced a minor incident on September 4, 2026 affecting Exact Synergy, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 01:13 PM UTC
Resolved
Sep 08, 2026, 09:32 AM UTC
Duration
3d 20h
Detected by Pingoru
Sep 04, 2026, 01:13 PM UTC

Affected components

Exact Synergy

Update timeline

  1. investigating Sep 04, 2026, 01:13 PM UTC

    You may notice that the Exact Synergy add-in blocks Word pop-ups when working in 64-bit. We are investigating this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.