Officient incident

Exact Online - Emails delayed or not delivered (Global)

Minor Ongoing View vendor source →

Officient is currently experiencing a minor incident affecting Exact Online and Exact Online Premium, which began 2d ago. The vendor's full update timeline is below.

Started
Sep 04, 2026, 09:17 AM UTC
Resolved
Ongoing
Duration
● 1d 18h
Detected by Pingoru
Sep 04, 2026, 09:17 AM UTC

Affected components

Exact OnlineExact Online Premium

Update timeline

  1. investigating Sep 04, 2026, 09:17 AM UTC

    Emails sent from Exact Online may be delayed or not delivered. This includes but is not limited to password reset emails, invoices and reminders. We are investigating this issue. This page will be updated as more information becomes available. Our apologies for the inconvenience.

  2. identified Sep 04, 2026, 12:51 PM UTC

    Microsoft has identified the issue with sending to and receiving email from external domains. They are working on a fix.