Odysseyware incident

Imagine EdgeEX and Imagine Edgenuity - Student Responses Not Saving on Some Assessments

Major Resolved View vendor source →

Odysseyware experienced a major incident on September 26, 2025 affecting Imagine Edgenuity and Imagine Instructional Services and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 08:17 PM UTC
Resolved
Sep 27, 2025, 08:22 PM UTC
Duration
1d
Detected by Pingoru
Sep 26, 2025, 08:17 PM UTC

Affected components

Imagine EdgenuityImagine Instructional ServicesGiant CampusImagine EdgeEXIgnitia Virtual AcademyImagine Learning Excellence AcademyPark City Independent

Update timeline

  1. investigating Sep 26, 2025, 08:17 PM UTC

    We have received reports that student responses are not saving on Imagine EdgeEX assessments and Imagine Edgenuity CTE assessments. We are investigating and working with our third party vendor. We apologize for the inconvenience and will provide an update soon.

  2. monitoring Sep 26, 2025, 09:35 PM UTC

    Our team has implemented a solution and is actively monitoring the system to ensure no further issues occur. If any of your students were affected by this situation, please issue a new retake so they can start the assessment over. Thank you for your patience and understanding.

  3. resolved Sep 27, 2025, 08:22 PM UTC

    We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.