NZIX incident

[OUTAGE] CHC-IX | RS1 Down

Major Resolved View vendor source →

NZIX experienced a major incident on October 23, 2025 affecting CHC-IX, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 10:21 PM UTC
Resolved
Oct 24, 2025, 02:49 AM UTC
Duration
4h 27m
Detected by Pingoru
Oct 23, 2025, 10:21 PM UTC

Affected components

CHC-IX

Update timeline

  1. identified Oct 23, 2025, 10:21 PM UTC

    CHC-IX RS1 has encountered a hardware issue causing a crash, replacement hardware is on its way to restore the server. RS2 is unaffected.

  2. identified Oct 23, 2025, 11:50 PM UTC

    ETA for restoration is ~1hr

  3. resolved Oct 24, 2025, 02:49 AM UTC

    RS1 is restored after some troubleshooting firmware issues of the new hardware.