NZIX experienced a minor incident on June 10, 2021 affecting AKL-IX, lasting 5d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2021, 12:49 AM UTC
Engineers are working through an issue with pe3.akl1, located in DataCentre 220. The management interface has partially locked up, though the switch is still forwarding traffic at this stage. This is also affecting port statistics on https://metrics.ix.nz/ for any service on this switch. We are working with our vendor to resolve this issue, with further updates to follow.
- identified Jun 11, 2021, 05:11 AM UTC
The issue has been identified and an emergency maintenance window has been scheduled for early tomorrow morning -> https://status.ix.nz/incidents/621wyss6y998 This incident will remain open until the maintenance is completed and issue resolved.
- monitoring Jun 11, 2021, 02:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2021, 01:40 AM UTC
This incident was resolved in the emergency maintenance window with a software patch. https://status.ix.nz/incidents/621wyss6y998