NZIX Outage History

NZIX is up right now

NZIX had 3 outages in the last 2 years totaling 18h 20m of downtime — averaging 0.1 incidents per month.

There were 3 NZIX outages since October 7, 2025 totaling 18h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.ix.nz

Major March 31, 2026

[PORTAL] Card Payment Failures | Merchant Issues

Detected by Pingoru
Mar 31, 2026, 10:45 PM UTC
Resolved
Apr 01, 2026, 06:07 AM UTC
Duration
7h 22m
Affected: Member Portal
Timeline · 4 updates
  1. identified Mar 31, 2026, 10:45 PM UTC

    We are currently investigating an issue with our payment gateway which is causing card payments to fail, this appears to be a regression of an older issue with the merchant and fixes are underway to resolve.

  2. identified Apr 01, 2026, 01:27 AM UTC

    The merchant has confirmed a flag on our account was missed during a recent migration with their card gateway system, the merchant is now working with the card gateway processor to resolve this urgently.

  3. identified Apr 01, 2026, 04:30 AM UTC

    We are still waiting on a fix from our Merchant, currently no ETA at the moment but we will continue to follow up and notify of any significant changes.

  4. resolved Apr 01, 2026, 06:07 AM UTC

    This issue has now been resolved by the merchant and payments are successfully processing.

Read the full incident report →

Major October 23, 2025

[OUTAGE] CHC-IX | RS1 Down

Detected by Pingoru
Oct 23, 2025, 10:21 PM UTC
Resolved
Oct 24, 2025, 02:49 AM UTC
Duration
4h 27m
Affected: CHC-IX
Timeline · 3 updates
  1. identified Oct 23, 2025, 10:21 PM UTC

    CHC-IX RS1 has encountered a hardware issue causing a crash, replacement hardware is on its way to restore the server. RS2 is unaffected.

  2. identified Oct 23, 2025, 11:50 PM UTC

    ETA for restoration is ~1hr

  3. resolved Oct 24, 2025, 02:49 AM UTC

    RS1 is restored after some troubleshooting firmware issues of the new hardware.

Read the full incident report →

Major October 7, 2025

[OUTAGE] AKL-IX | v6 flap malformed attribute

Detected by Pingoru
Oct 07, 2025, 09:35 PM UTC
Resolved
Oct 08, 2025, 04:05 AM UTC
Duration
6h 30m
Affected: AKL-IX
Timeline · 3 updates
  1. investigating Oct 07, 2025, 09:35 PM UTC

    We are currently investigating an issue that caused a flap on v6 sessions toward the route servers.

  2. monitoring Oct 07, 2025, 10:00 PM UTC

    The offending malformed route is filtered upstream so no further impact is expected, we will place this on monitoring for now whilst work is underway to schedule emergency upgrades to the route servers to avoid this in the future. The root cause appears to be a malformed OTC BGP update attribute typically 4-bytes but in this case was 1024 on the prefix 2402:2de0::/32, our route server software reflected this back to peers as expected and routers tore down their session due to it. The permanent fix for this is upgrading bird the BGP software on the route servers to not propagate these malformed attributes.

  3. resolved Oct 08, 2025, 04:05 AM UTC

    This incident is resolved for now. A new notice will come out for route server maintenance to resolve this permanently by adding RFC 9234 role capability.

Read the full incident report →