NWEA Outage History

Started Oct 14, 2026, 04:07 PM UTC· resolved Oct 14, 2026, 09:48 PM UTC

1. identified Oct 14, 2026, 04:07 PM UTC

   We are aware of an issue affecting users of the iPad Secure Browser version 3.5.30. Our engineering teams have identified the issue and are actively working to release an update. At this time, we recommend delaying installation of version 3.5.30 until the updated release is available. All other versions of the iOS app are working as expected, this is only impacting iOS devices. We will provide additional updates as more information becomes available.

2. monitoring Oct 14, 2026, 05:39 PM UTC

   We have released an updated version of the iPad Secure Browser (v3.5.34) that resolves the issue affecting users of version 3.5.30. Customers who delayed installing version 3.5.30 can now download and install the latest version. Customers who experienced issues with the previous release should update to version 3.5.34. We will continue to monitor performance closely. Thank you for your patience while we worked to resolve this issue.

3. resolved Oct 14, 2026, 09:48 PM UTC

   This incident has been resolved.

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Started May 15, 2026, 03:29 PM UTC· resolved May 15, 2026, 09:12 PM UTC

1. identified May 15, 2026, 03:29 PM UTC

   We have identified delays impacting the District, School, and Class Profiles, as well as the Family Report. Our team is actively working on a resolution. While these reports are not currently reflecting the most recent test events, legacy reports remain available and are functioning normally.

2. resolved May 15, 2026, 09:12 PM UTC

   Test events from May 14 are now populating in the impacted reports. This incident has been resolved.

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Started May 12, 2026, 05:17 PM UTC· resolved May 20, 2026, 05:29 PM UTC

1. investigating May 12, 2026, 05:17 PM UTC

   We are currently investigating reports of potential delays loading MAP Growth assessments and items. This page will be updated as we know more.

2. investigating May 12, 2026, 06:13 PM UTC

   We are continuing to investigate this issue. Thank you for your patience.

3. investigating May 12, 2026, 08:16 PM UTC

   MAP Growth performance has stabilized. We’re continuing to investigate potential causes and closely monitoring apps and services. You can continue to check this page for updates and/or click on the "SUBSCRIBE TO UPDATES" button above to receive updates via email or text.

4. investigating May 13, 2026, 02:54 PM UTC

   We are seeing some recurrence of issues with MAP Growth again today and are continuing to investigate.

5. investigating May 13, 2026, 04:46 PM UTC

   Our investigation into this issue continues. Thank you for your patience and we apologize for any inconvenience.

6. investigating May 13, 2026, 09:48 PM UTC

   We continue to investigate reports of login and item-loading delays during MAP Growth test sessions and have narrowed the issue to a potential cause. Some users may still experience delays, though testing is generally able to proceed. Work is ongoing to resolve the issue.

7. investigating May 14, 2026, 03:20 PM UTC

   Performance has remained stable today, and we are not currently observing the issues associated with this incident. The team continues to actively monitor the platform while we validate ongoing stability. Thank you for your patience.

8. investigating May 14, 2026, 06:52 PM UTC

   MAP Growth has continued to perform normally. We are maintaining heightened monitoring while our teams continue analysis to better understand the underlying cause. We will share additional updates if conditions change.

9. investigating May 18, 2026, 05:42 PM UTC

   MAP Growth has continued to operate normally, and we have not observed a return of the login or item‑loading delays for a second consecutive day. Teams took action Friday evening and we are encouraged by the sustained stability. We will continue wth heightened monitoring.

10. monitoring May 19, 2026, 04:48 PM UTC

    MAP Growth continues to operate normally, with no recurrence of the login or item‑loading delays over multiple consecutive days. Based on the sustained stability observed since Friday, we are moving this incident into a monitoring state. We will continue heightened monitoring and will provide additional updates if conditions change.

11. resolved May 20, 2026, 05:29 PM UTC

    MAP Growth has continued to operate normally, with no recurrence of the login or item‑loading delays observed over multiple consecutive days. Following actions taken last week and a period of heightened monitoring, this incident is now considered resolved. We will continue to monitor platform performance and will communicate if any related issues re‑emerge. Thank you for your patience.

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Started May 12, 2026, 02:11 PM UTC· resolved May 12, 2026, 03:55 PM UTC

1. investigating May 12, 2026, 02:11 PM UTC

   We are aware of and currently investigating an issue where text to speech functionality is not working as expected. We apologize for the inconvenience and will update this page as soon as more information is available.

2. investigating May 12, 2026, 02:54 PM UTC

   If text-to-speech is not working on a given item, students can use the finger pointer TTS feature to click into the item and the item will be read aloud as expected. We continue to investigate the cause and will provide another update as soon as more information is available.

3. resolved May 12, 2026, 03:55 PM UTC

   This incident is now resolved. If students continue to experience an issue with text to speech, clearing cache should get TTS working properly. If you need to contact Technical Support, please visit our support page: https://connection.nwea.org/s/support

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Started Dec 10, 2025, 03:15 PM UTC· resolved Dec 10, 2025, 10:54 PM UTC

1. investigating Dec 10, 2025, 03:15 PM UTC

   We are currently investigating an issue where some MAP Growth reports are experiencing a delay in getting the most current data. Those impacted are Class Profile, School Profile, District Profile, and Batch Print for Family Report.

2. identified Dec 10, 2025, 04:14 PM UTC

   We've addressed the cause of this incident. Current data will be displayed on the impacted reports no later than tomorrow morning. Thank you for your patience.

3. resolved Dec 10, 2025, 10:54 PM UTC

   Impacted reports are displaying the most current data. This incident is resolved.

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Started Dec 05, 2025, 03:43 PM UTC· resolved Dec 08, 2025, 03:55 PM UTC

1. investigating Dec 05, 2025, 03:43 PM UTC

   MAP Growth Profile reports are experiencing a delay in getting the most current data. Engineers are investigating the cause and working to resolve the issue as quickly as possible. We will provide an update as more information is available.

2. identified Dec 05, 2025, 04:11 PM UTC

   We have identified the cause and a fix is underway.

3. identified Dec 05, 2025, 04:47 PM UTC

   A fix has been successfully implemented, however it could take until tomorrow morning for the most current data to display on some MAP Growth reports. The reports impacted are District Profile Report, School Profile Report, Class Profile Report, and Batch Print for Family. No other reports are impacted by this incident and data should be accurate and up to date.

4. resolved Dec 08, 2025, 03:55 PM UTC

   The fix worked as expected. This incident is resolved.

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Started Nov 18, 2025, 02:44 PM UTC· resolved Nov 18, 2025, 05:18 PM UTC

1. investigating Nov 18, 2025, 02:44 PM UTC

   Some NWEA applications are being impacted by the Cloudflare outage this morning. We're monitoring the situation closely and will post more information as soon as possible. You can follow this incident for ongoing updates.

2. monitoring Nov 18, 2025, 03:02 PM UTC

   Cloudflare has indicated that the incident is resolved and we're seeing NWEA applications are available. We will continue to monitor.

3. resolved Nov 18, 2025, 05:18 PM UTC

   NWEA applications have remained stable and available during the monitoring period and Cloudflare has indicated that they are seeing errors and latency rates return to normal levels. This incident is now resolved.

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Started Sep 09, 2025, 02:51 PM UTC· resolved Sep 16, 2025, 03:12 PM UTC

1. monitoring Sep 09, 2025, 02:51 PM UTC

   Please be advised we have received reports that some users may have experienced error messages when accessing MAP Growth this morning between 6:30AM PT and 6:45AM PT. Operations have stabilized and we continue to investigate the cause. Thank you for your patience.

2. monitoring Sep 10, 2025, 05:08 PM UTC

   MAP Growth experienced a brief interruption yesterday (9/9/25) between 6:30AM – 6:45AM PT and again today (9/10/25) between 7:00AM – 7:20AM PT. During this time, some students may have seen a message indicating an assessment item was taking too long and some proctors may have experienced slow loading times. Performance is stable and our teams are closely monitoring while working to address the underlying cause. Thank you for your patience.

3. monitoring Sep 11, 2025, 03:01 AM UTC

   MAP Growth performance has remained stable today, and we have not observed any additional testing or proctor errors. As a precaution, we will continue monitoring performance closely and working to address the underlying cause. Thank you for your continued patience.

4. monitoring Sep 11, 2025, 07:49 PM UTC

   No interruptions have been detected for MAP Growth today and performance has remained normal since yesterday morning. As a precaution, we will continue monitoring performance closely today and tomorrow. Thank you for your continued patience.

5. monitoring Sep 12, 2025, 08:28 PM UTC

   We deployed an improvement overnight and have continued to see stable performance for MAP Growth today. No interruptions have been detected since Wednesday morning. As a precaution, we will continue monitoring closely over the weekend.

6. monitoring Sep 15, 2025, 09:47 PM UTC

   MAP Growth has continued to operate normally and without disruptions since Wednesday, September 10, 2025. As a precaution, our teams will continue monitoring closely today and tomorrow.

7. resolved Sep 16, 2025, 03:12 PM UTC

   MAP Growth has continued operating normally after a period of monitoring and we are confident this issue has been resolved.

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Started Jul 18, 2025, 07:42 PM UTC· resolved Sep 12, 2025, 05:09 PM UTC

1. identified Jul 18, 2025, 07:42 PM UTC

   We have identified an issue impacting the HMH Rostering Service and Administrators are unable to roster. If you are only using the legacy NWEA rostering service, MARC file or manual rostering is available. We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption.

2. identified Jul 19, 2025, 12:13 AM UTC

   We have restored rostering for some organizations and our teams will continue working to restore all remaining organizations.

3. identified Jul 19, 2025, 04:16 PM UTC

   Work continues to restore rostering services. If your organization is impacted by this issue a message will display for Administrators when attempting to roster. If you see this message, please delay any rostering activities. If you do not see this message, you are able to roster without any issues.

4. identified Jul 20, 2025, 05:25 PM UTC

   Our teams are making progress restoring rostering service for all organizations.

5. identified Jul 20, 2025, 09:44 PM UTC

   Our teams have restored rostering service for the bulk of our users. However, some still remain unable to roster. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster. The next update is planned for Monday morning and we thank you for your patience as we work to restore service.

6. identified Jul 21, 2025, 02:11 PM UTC

   We continue working to restore rostering service for all customers. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.

7. identified Jul 22, 2025, 06:37 PM UTC

   Our teams have made more progress in restoring rostering service, however some organizations remain unable to roster. Addressing this issue is our top priority and we thank you for your patience. If your Administrator receives a message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

8. identified Jul 23, 2025, 05:08 PM UTC

   We continue working to restore rostering service for all customers. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

9. identified Jul 24, 2025, 10:03 PM UTC

   We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

10. identified Jul 25, 2025, 04:37 PM UTC

    We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

11. identified Jul 27, 2025, 09:19 PM UTC

    We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

12. identified Jul 28, 2025, 03:53 PM UTC

    We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

13. identified Aug 01, 2025, 06:30 PM UTC

    We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

14. identified Aug 05, 2025, 08:29 PM UTC

    Our teams have enabled the vast majority of customers to roster. The small remaining who are still unable to roster will see a message when they attempt to roster within the platform and we are working to restore these final customers as quickly as possible. Thank you for your patience as we work to resolve this issue.

15. identified Aug 08, 2025, 07:54 PM UTC

    Customers may experience delays in rostering today. We are working to address these delays as quickly as possible.

16. identified Aug 08, 2025, 08:16 PM UTC

    Customers utilizing the HMH Rostering Service may experience delays in rostering today. Districts using NWEA Clever, NWEA Classlink or NWEA file based rostering are not impacted by this delay. We are working to address these delays as quickly as possible.

17. identified Aug 08, 2025, 11:05 PM UTC

    The HMH Rostering Service is performing normally without delays for applicable partners. Thank you for your patience as we worked to address this issue.

18. identified Aug 12, 2025, 08:11 PM UTC

    Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible. Districts using NWEA Clever, NWEA Classlink or NWEA file based rostering are not impacted by this delay. If you are attempting to use the HMH Rostering Service today and notice it is taking longer than expected, please allow the process to complete and do not resubmit as this will increase the delay. Thank you for your patience as we work to address this issue.

19. identified Aug 14, 2025, 08:09 PM UTC

    Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible. Districts using NWEA Clever, NWEA Classlink or NWEA file-based rostering have not been impacted by these delays.

20. identified Aug 21, 2025, 07:39 PM UTC

    Our teams have implemented additional options for organizations to roster educators and students. As of this update the majority of organizations can roster successfully. Additionally, we have released changes that have mitigated the delays some administrators experienced last week. Thank you for your patience and your partnership during this issue.

21. identified Sep 04, 2025, 01:09 PM UTC

    Our teams continue working to enable rostering for a small group of remaining organizations. Some customers may experience errors when attempting to log in after successfully rostering and we are working to address those issues as quickly as possible. Thank you for your continued patience.

22. monitoring Sep 04, 2025, 05:59 PM UTC

    All organizations are now able to roster. Some customers may still experience errors when attempting to log in after rostering and we are working to address those issues as quickly as possible.

23. resolved Sep 12, 2025, 05:09 PM UTC

    This incident has been resolved.

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Started May 19, 2025, 01:36 PM UTC· resolved May 20, 2025, 05:28 PM UTC

1. investigating May 19, 2025, 01:36 PM UTC

   We are investigating a possible issue impacting NWEA login for Teachers and Administrators. Additional updates will be posted here as soon as more information is available. Thank you for your patience.

2. monitoring May 19, 2025, 02:18 PM UTC

   NWEA login experienced a brief degradation this morning for Teachers and Administrators between 9:05PM ET and 9:35AM ET. Service recovered at that time and all users can access the NWEA Start page. Our team is monitoring performance as a precaution.

3. monitoring May 19, 2025, 05:48 PM UTC

   Operations continue performing normally and as a precaution we will continue monitoring until further notice.

4. monitoring May 19, 2025, 09:57 PM UTC

   Operations continue performing normally and as a precaution we will continue monitoring until further notice.

5. resolved May 20, 2025, 05:28 PM UTC

   After monitoring performance yesterday and this morning without any issues, this incident is resolved. Thank you for our patience during this event.

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Started May 14, 2025, 05:12 PM UTC· resolved May 14, 2025, 09:15 PM UTC

1. investigating May 14, 2025, 05:12 PM UTC

   We are investigating a possible issue impacting MAP Growth assessment and additional updates will be posted here as soon as more information is available. Thank you for your patience.

2. monitoring May 14, 2025, 05:16 PM UTC

   Our teams are monitoring performance on MAP Growth.

3. monitoring May 14, 2025, 06:15 PM UTC

   Some users experienced Map Growth access issues between 12:15PM ET and 12:45Pm ET today. Service on MAP Growth returned to normal at 12:45PM ET and our teams continue to monitor performance as a precaution.

4. resolved May 14, 2025, 09:15 PM UTC

   MAP Growth has operated normally since 12:45PM ET. After a period of monitoring as a precaution, this incident is now resolved. Our investigation indicates this issue is likely related to a broader internet instability event that impacted multiple regions in the US.

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Started May 06, 2025, 02:17 PM UTC· resolved May 06, 2025, 03:15 PM UTC

1. investigating May 06, 2025, 02:17 PM UTC

   We are aware of an issue that occurred this morning which impacted MAP Growth testing and are actively investigating.

2. resolved May 06, 2025, 03:15 PM UTC

   Our teams have observed recovery and all users can access and test.

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Started Apr 24, 2025, 01:50 PM UTC· resolved Apr 25, 2025, 02:44 PM UTC

1. monitoring Apr 24, 2025, 01:50 PM UTC

   Please be advised that the MAP Growth Start page experienced a brief service interruption this morning between 8:38AM ET and 9:22AM ET. Our teams were able to resolve this issue and operations are normal. Our teams will continue monitoring performance today as a precaution. We apologize for any inconvenience this issue may cause.

2. monitoring Apr 24, 2025, 05:16 PM UTC

   Performance in MAP Growth continues to operate normally with no impact for educators or students. As a precaution this incident will remain in the state of monitoring.

3. monitoring Apr 24, 2025, 09:15 PM UTC

   Performance in MAP Growth continues to operate normally with no impact for educators or students. As a precaution this incident will remain in the state of monitoring overnight and an update will be provided tomorrow.

4. resolved Apr 25, 2025, 02:44 PM UTC

   The MAP Growth Start page for Administrators has operated normally since Thursday, April 24, 2025, at 9:22AM ET. After monitoring yesterday and this morning, we are confident this issue has been resolved.

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Started Apr 02, 2025, 02:12 PM UTC· resolved Apr 02, 2025, 04:13 PM UTC

1. investigating Apr 02, 2025, 02:12 PM UTC

   Please be advised that our teams are investigating a possible disruption for some students attempting to log into MAP Reading Fluency. Additional updates will be provided here as soon as possible.

2. monitoring Apr 02, 2025, 02:52 PM UTC

   Our teams have identified the issue and applied a solution. Students are able to successfully log in again. As a precaution we will continue monitoring performance until 12:00PM ET.

3. resolved Apr 02, 2025, 04:13 PM UTC

   Our teams have monitored student login performance and there have been no further errors, and we are confident this incident has been resolved. Thank you for your patience as we worked to restore login service for students.

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Started Feb 18, 2025, 06:03 PM UTC· resolved Feb 21, 2025, 10:05 PM UTC

1. investigating Feb 18, 2025, 06:03 PM UTC

   We are aware of possible delays with data exports and engineering teams are currently investigating this issue. We will update this page again as more information becomes available. We apologize for any inconvenience this may cause.

2. investigating Feb 18, 2025, 08:54 PM UTC

   We are continuing to monitor possible delays with data exports. This page will be updated as more information becomes available.

3. investigating Feb 19, 2025, 03:58 PM UTC

   We are continuing to investigate and monitor possible delays with data exports. This page will be updated again no later than 2 PM ET.

4. investigating Feb 19, 2025, 06:59 PM UTC

   Engineers are working diligently to address possible delays with data exports. Thank you for your patience. Our next update will be posted by 5 PM ET.

5. identified Feb 19, 2025, 09:59 PM UTC

   Engineering teams have identified a potential fix to address data export delays, which is planned for release this evening. We will monitor the release and provide another update tomorrow by 12 PM ET.

6. monitoring Feb 20, 2025, 03:49 PM UTC

   A fix was deployed as planned and data export requests are processing in the order in which they were received. We will continue to monitor the processing of these requests throughout the day today. Another update will be posted by 5 PM ET.

7. monitoring Feb 20, 2025, 10:03 PM UTC

   Data export requests continue to process by the order in which they were received and we are actively monitoring progress. We will update this page either when processing is complete or by Friday at 5 PM ET, whichever comes first.

8. resolved Feb 21, 2025, 10:05 PM UTC

   Thank you for your patience as we've worked though delays in delivering data export requests. Processing is now complete.

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