Nutshell experienced a minor incident on February 6, 2019 affecting Billing, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Billing
Update timeline
- identified Feb 06, 2019, 08:35 PM UTC
An issue has been identified with our billing page. It should be resolved shortly, but in the meantime, if you need immediate changes to your billing information, please contact our customer experience team directly. They can be reached at 888-336-8808, from 9 to 4 EST.
- monitoring Feb 06, 2019, 09:24 PM UTC
The billing page is fully operational again, and we will continue to monitor.
- resolved Feb 06, 2019, 11:49 PM UTC
This incident has been resolved.