Nutshell experienced a major incident on July 16, 2019 affecting Nutshell application and Inbound email, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Nutshell applicationInbound email
Update timeline
- investigating Jul 16, 2019, 02:51 PM UTC
We are currently investigating this issue.
- investigating Jul 16, 2019, 03:00 PM UTC
We are still digging into this issue and narrowing in on the cause. We will post updates as we learn more.
- identified Jul 16, 2019, 03:14 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 16, 2019, 03:30 PM UTC
Mail sync has been temporarily disabled as we continue to address the underlying cause, but Nutshell itself should be mostly usable.
- monitoring Jul 16, 2019, 03:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2019, 04:14 PM UTC
This incident has been resolved.