Nutshell experienced a major incident on September 13, 2019 affecting Nutshell application, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2019, 03:39 PM UTC
We are currently investigating this issue.
- monitoring Sep 13, 2019, 03:46 PM UTC
A fix has been implemented. The application should be usable, but data is still processing and catching back up. Lists and email sync might show outdated information for a few more minutes.
- identified Sep 13, 2019, 03:53 PM UTC
We spoke too soon. Restarting the paused background jobs caused instabilities to return. We're still working on a fix.
- identified Sep 13, 2019, 04:19 PM UTC
We are continuing to work on a fix for this issue. The application should be up-and-running for all customers, but email sync and entity lists are still catching up.
- monitoring Sep 13, 2019, 04:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 13, 2019, 07:44 PM UTC
We're back up and running smoothly. Thanks for your patience.