Nutshell experienced a major incident on June 29, 2022 affecting Nutshell application and Nutshell Marketing outgoing email and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Nutshell applicationNutshell Marketing outgoing emailInbound email
Update timeline
- identified Jun 29, 2022, 08:51 PM UTC
Nutshell is unavailable to many customers — our team has identified the issue with a caching service and is implementing a fix. We expect a resolution in the next 15 minutes.
- resolved Jun 29, 2022, 09:03 PM UTC
We resolved an issue that impacted Nutshell availability for approximately 18 minutes. Our application fleet lost connectivity to a primary caching server, following a temporary misconfiguration. No data was lost during this outage. We're sorry for the inconvenience.